Head of Governance & Control - Partnership Distribution

aia; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

AIA in Hong Kong is seeking a senior Governance & Control professional to lead the Governance & Control team of Partnership Distribution, ensuring reliable customer outcomes and long-term business quality.

You will design and manage a business quality framework across distribution channels, implement controls, oversee risk assessments, licensing compliance, and liaison with regulators. This role requires strong leadership and the ability to drive a performance-driven culture.

Qualifications

• University/college graduate with supervisory responsibilities.
• Excellent organizing and management skills.
• Strong presentation and communication skills.
• Fluent English and Cantonese; knowledge of regulatory requirements.

Responsibilities

• Design and manage the execution of a business quality framework for different distribution channels and models.
• Design and implement effective controls in the identified risk areas of partnership distribution channels.
• Selection and appointment of intermediaries; on-going appraisal of intermediaries.
• Sales & marketing and communication controls; compensation controls.
• Customer complaint and conduct management; liaise with business partners and internal stakeholders.
• Perform risk and control assessments; drive actions to address areas with increased risks.
• Coordinate and provide support for reviews by Compliance, Internal Audit and regulators; license management.

Job description

AIA in Hong Kong is seeking a senior Governance & Control professional to lead the Governance & Control team of Partnership Distribution, ensuring reliable customer outcomes and long-term business quality.

You will design and manage a business quality framework across distribution channels, implement controls, oversee risk assessments, licensing compliance, and liaison with regulators. This role requires strong leadership and the ability to drive a performance-driven culture.