Senior Manager, Governance & Control — Customer-Centric

AIA Hong Kong and Macau; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

AIA Hong Kong and Macau is seeking an experienced Risk & Governance professional to strengthen customer-centric controls across distribution channels. You will design and manage quality frameworks, embed governance, and collaborate with partners to deliver reliable, compliant customer outcomes.

Role focuses on selecting and appraising intermediaries, overseeing sales/marketing controls, and leading risk assessments with Compliance, Internal Audit and regulators.

Qualifications

• University/College graduate with 8 years’ relevant working experiences in the financial services industry.
• Strong presentation, communication and problem-solving skills.
• Ability to work independently and take ownership of results.
• Proactive mindset with customer-centric approach and governance focus.
• Proficient English and Cantonese language skills.

Responsibilities

• Design and manage the execution of business quality framework for different distribution channels and models.
• Support the manager in implementing controls in identified risk areas of partnership distribution channels.
• Coordinate with Compliance, Internal Audit and regulators for reviews and incidents.
• Drive risk governance initiatives and assist ad hoc projects and department training.

Skills

Customer centricity

Ownership & accountability

Presentation skills

English & Cantonese

Cross-functional collaboration

Education

University/College graduate

Job description

AIA Hong Kong and Macau is seeking an experienced Risk & Governance professional to strengthen customer-centric controls across distribution channels. You will design and manage quality frameworks, embed governance, and collaborate with partners to deliver reliable, compliant customer outcomes.

Role focuses on selecting and appraising intermediaries, overseeing sales/marketing controls, and leading risk assessments with Compliance, Internal Audit and regulators.