Associate Director, Governance and Control

AIA Hong Kong and Macau; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

AIA Hong Kong and Macau is seeking a senior governance lead to strengthen the customer journey and uphold quality across partnership distribution. You will embed a customer-first mindset, resolve issues end-to-end, and collaborate with multiple teams to enhance outcomes.

Lead the Governance & Control team, design risk-based controls, and ensure licensing and regulatory requirements are met to sustain long-term business quality.

Qualifications

• University/College graduate with supervisory experience
• Strong written and spoken English and Cantonese
• Excellent presentation and people management abilities

Responsibilities

• Design and manage the business quality framework for distribution channels and models
• Implement controls in identified risk areas of partnership distribution
• Oversee intermediary selection, appraisal and ongoing monitoring
• Govern sales, marketing and communication controls and compensation controls
• Manage sales process quality, customer complaint handling, and conduct risk
• Coordinate with partners and internal stakeholders to apply effective controls
• Ensure adherence to IA guidelines and drive risk management awareness
• Lead governance initiatives and staff development; drive a performance culture

Skills

Organizing skills

Communication skills

English & Cantonese

Education

University/College graduate

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About The Role

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Lead Governance & Control team of Partnership Distribution to manage the operation and sustain long term business quality.

Roles And Responsibilities

• Design and manage the execution of business quality framework for different distribution channels and models
• Design and implement effective controls in the identified risk areas of partnership distribution channels including but not limited to the following:
• Selection and appointment of intermediaries
• On-going appraisal of intermediaries
• Sales & marketing and communication controls
• Compensation controls
• Sales process and business quality management
• Customer complaint and conduct management
• Liaise with business partners and other internal stakeholders to implement effective controls in the identified risk areas
• Work closely with business partners on business quality related areas and make sure the guidelines from IA is observed
• Perform regular risk and control assessment for the department, and drive actions to address areas with increased risks
• Manage and report compliance incidents for the department
• Co-ordinate and provide supports for review of the department by Compliance, Internal Audit and regulators
• Drive to enhance the awareness and knowledge of risk management and controls & governance for the department staff and business partners
• Lead governance related initiatives to sustain long term business quality
• Drive people development and performance driven culture
• Lead ad hoc projects and assignments
• Ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements

Minimum Job Requirements

• University/College graduate with 10 years’ relevant working experiences with supervisory responsibilities
• Strong organizing and management skills
• Strong presentation and communication skills
• Good written and spoken English and Cantonese
• Obtain relevant license if your job involves regulated activities

Others

• You are required to obtain the license of Insurance Authority (IA) (Paper 1, 3 and 5)
• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.