Strategic IT Client Services Lead

Classy Wheeler Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

A regional IT consultancy in Hong Kong is seeking a Senior Client Service Manager to drive technology services and foster relationships with key accounts. The ideal candidate should have at least 8 years of IT experience, with a focus on innovative technologies and client engagement. Strong communication skills and the ability to work under pressure are essential. This role offers opportunities for strategic deal management in a dynamic environment.

Qualifications

• Minimum 8 years of post-qualification IT experience.
• 5+ years in a relevant role with a focus on client service.
• Experience with Robotic, IoT, Chatbot, AI, Cloud technologies.

Responsibilities

• Originate technology services for key accounts.
• Support the Client Service Lead in strategic deal management.
• Develop client engagement plans to drive sales closure.
• Provide technical expertise for pre-sales activities.
• Maintain strong relationships with stakeholders.

Skills

Technical expertise in IT and consulting

Strong client relationship management

Effective communication

Self-motivation

Business development acumen

Education

Degree in Electrical/Electronic Engineering/Computer Science

Job description

A regional IT consultancy in Hong Kong is seeking a Senior Client Service Manager to drive technology services and foster relationships with key accounts. The ideal candidate should have at least 8 years of IT experience, with a focus on innovative technologies and client engagement. Strong communication skills and the ability to work under pressure are essential. This role offers opportunities for strategic deal management in a dynamic environment.