Strategic Client Director

Marsh; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Marsh McLennan in Hong Kong seeks a Strategic Client Director to drive new business growth, lead strategic client relationships and deliver risk and insurance solutions across the market. You will combine commercial acumen with client expertise to expand the Hong Kong portfolio.

You will oversee major accounts, collaborate with internal teams, and present renewal and placement strategies while maintaining strong CRM discipline. A senior, influential leadership role with regional impact.

Qualifications

• Experience in sales, new business development and client relationship management, preferably in insurance or financial services.
• Proven track record in hitting sales targets and growing accounts.
• Excellent communication, presentation and negotiation skills with senior stakeholders.

Responsibilities

• Drive new business targets through leadership of the full sales cycle and pipeline management.
• Identify and convert new opportunities, focusing on sports and gaming sectors.
• Oversee large, complex accounts and co-ordinate internal teams for go‑to‑market strategy.
• Develop renewal and placement strategies with Placement, Advisory Leaders and Client Executives.
• Understand client priorities, risk strategies and needs to deliver tailored solutions.
• Leverage risk expertise to assess exposures and create innovative solutions.
• Collaborate with country departments and regional teams to utilise Marsh resources.
• Prepare compelling sales materials, submissions and client documentation.
• Present to prospective clients and identify requirements for new products.
• Engage in senior‑level client interactions and manage relationships.
• Monitor market trends and competitor activity to sharpen strategy.
• Represent Marsh as a thought leader and maintain market knowledge.
• Meetings, events and industry engagements conducted professionally.
• Maintain CRM usage and compliance with processes.

Skills

Sales leadership

New business development

Client relationship management

Communication

Negotiation

Strategic thinking

Education

Tertiary qualification in Business/Finance

Tools

MPower CRM

Job description

SUMMARY

We are seeking a talented individual to join our team at Marsh in Hong Kong. Reporting to the CEO of Hong Kong, the Strategic Client Director is a pivotal senior role responsible for driving new business growth, managing strategic client relationships and delivering tailored risk and insurance solutions across the market. The successful candidate will combine sharp commercial acumen with deep client expertise to expand our Hong Kong portfolio. This is an exciting opportunity for an influential leader to make a measurable impact on our clients, colleagues and communities.

We will count on you to:

• Drive new business targets through active leadership of the full sales cycle — from prospecting and pipeline management to securing new accounts — supported by Marsh’s CRM system, MPower.
• Identify, develop and convert new business opportunities, with a particular focus on the sports and gaming sectors, while remaining open to other industries and lines of business.
• Oversee, manage and grow large and complex accounts, bringing together the right internal teams to formulate go-to-market strategy and deliver exceptional outcomes.
• Develop, present and execute renewal and placement strategies in partnership with Placement, Advisory Leaders and Client Executives across all relevant zones.
• Build and maintain a thorough understanding of each client’s strategic priorities, risk strategies and risk management needs — providing expert advice to serve them effectively.
• Leverage deep risk expertise and knowledge of the insurance marketplace to assess clients’ exposures and loss experience and develop innovative solutions for complex needs.
• Partner with country departments, regional Specialty teams and Placement teams to utilise the full breadth of Marsh’s resources in support of new business and growth targets.
• Prepare compelling sales materials, submissions and client-facing documentation; maintain an active pipeline with accurate forecasting and activity updates.
• Present to prospective clients, identify requirements for new products and develop innovative solutions to win new business.
• Engage in senior-level client interaction, demonstrating expertise in coverage, problem solving and relationship management.
• Monitor market trends, competitor activity and client developments to continually sharpen sales strategy.
• Serve as a thought leader within Marsh, maintaining an in-depth understanding of evolving risk and insurance market conditions.
• Represent Marsh professionally at meetings, networking events and industry engagements.
• Ensure consistent use of CRM and adherence to internal sales and compliance processes.

What you need to have:

• Experience in sales, new business development and client relationship management, preferably within insurance, brokerage or financial services.
• Proven skills in client servicing and demonstrable track record in new business development and achieving sales targets.
• Strong commercial acumen with the ability to identify client needs and convert opportunities into revenue.
• Excellent communication, presentation, and negotiation skills, with the ability to engage and influence senior stakeholders effectively.
• Solution-focused mindset with dedication to quality and a passion for excellence in all aspects of client service.
• Compelling interpersonal style — a collaborative team player who builds and maintains strong working relationships across colleagues, senior clients and relevant intermediaries.
• Self-motivated, target-driven, and able to manage multiple priorities in a fast-paced environment with limited supervision.
• Dedicated to professionalism and providing high-level client service to exceed client expectations.
• Ability to work independently with limited supervision and manage a fast-paced workload.
• Tertiary qualification in Business or Finance related discipline and/ or post graduate qualifications preferred.

What makes you stand out:

• Strategic Leadership. Defines, evaluates, and communicates long and medium-term objectives for defined clients. Focuses activities on the achievement of a vision or desired long-term outcome.
• Results Focused. Expertise in delivering quality and consistently strong results
• Communication and Influence. Conveys written and verbal messages effectively to various audiences, adapting approach as appropriate. Displays sound listening and comprehensive skills.
• Innovation. Develops new and alternative approaches to existing practices, creates new or improved processes, solutions, products, and services. Maintains an openness to experiment with alternative approaches.
• Collaboration. Acts as a connector across the organization, bring colleagues together to bring the best of the enterprise to client solutions.
• Decision Making. Identifies and understands issues, problems, and opportunities. Compares data from different sources to draw conclusions. Uses effective approaches for choosing a course of action or developing appropriate solutions. Takes action that is consistent with available facts, constraints, and probable consequences.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.