Senior Account Manager, Insurance Broking

Mercer; Hong Kong; Hybrid; HKD 900,000 - 1,200,000; Full time

Job summary

Mercer in Hong Kong seeks an experienced insurance broker to join our MMB team. This hybrid role requires in-office presence at least three days per week, and you will lead renewals, new business, and client service.

You will act as a primary contact for clients and carriers, manage renewals, prepare proposals, and mentor teams. A degree and 7+ years in broking are expected, with strong English, Cantonese and Mandarin skills.

Qualifications

• University degree in a related discipline or other relevant qualifications.
• 7+ years' experience in the insurance broking space.
• Commercially astute and strong business sense. Strong negotiation skills.
• Strong track record in client and vendor management.
• Ability to mentor and grow teams.
• Self-initiative and curiosity in health and benefits sector.
• Ability to build relationships by communicating, influencing and negotiating effectively with team members.
• Outstanding project management skill, planning milestones to achieve and execute on time with quality.
• Computer literacy especially in Microsoft Office.
• Strong language capabilities in English, Cantonese and Mandarin.

Responsibilities

• Manage renewals, new businesses and expansion of business.
• Act as the initial point of contact for clients, carriers and other members of the service team.
• Solicit and follows up for renewal information from the client.
• Design, market and negotiate client renewals and new business with the insurance carriers.
• Prepare proposal and attend client meetings to discuss the renewal proposal.
• Bind insurance terms as directed by the client.
• Transmit binders to the client in a timely manner.
• Provide the client with day to day service: Consult with clients on day-to-day inquiries about their insurance program.
• Advise the client and carrier of any changes necessary to their insurance program.
• Maintain client information.
• Summarize and schedules of insurance.
• Support client service executive on renewals and new business.
• Prepare renewal information request.
• Prepare loss summaries and large loss reports.

Skills

Negotiation skills

Client management

Vendor management

Mentor and grow teams

Relationship building

Project management

English Cantonese Mandarin

Self-motivation and curiosity

Communication

Education

University degree in related discipline

Tools

Microsoft Office

Job description

We are seeking a talented individual to join our MMB team at Mercer. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Manage renewals, new businesses and expansion of business.
• Act as the initial point of contact for clients, carriers and other members of the service team.
• Solicit and follows up for renewal information from the client.
• Design, market and negotiate client renewals and new business with the insurance carriers.
• Prepare proposal and attend client meetings to discuss the renewal proposal.
• Bind insurance terms as directed by the client.
• Transmit binders to the client in a timely manner.
• Provide the client with day to day service:
• Consult with clients on day-to-day inquiries about their insurance program.
• Advise the client and carrier of any changes necessary to their insurance program.
• Maintain client information.
• Summarize and schedules of insurance.
• Support client service executive on renewals and new business.
• Prepare renewal information request.
• Prepare loss summaries and large loss reports.

What you need to have:

• University degree in a related discipline or other relevant qualifications.
• 7+ years' experience in the insurance broking space.
• Commercially astute and strong business sense. Strong negotiation skills.
• Strong track record in client and vendor management.
• Ability to mentor and grow teams.
• Self-initiative and curiosity in health and benefits sector. Self-motivated to seek out knowledge, test ideas and ways to contribute to the team.
• Ability to build relationships by communicating, influencing and negotiating effectively with team members.
• Outstanding project management skill, in planning ahead the different milestones to achieve and execute in a timely manner with strong commitment on quality.
• Computer literacy especially in Microsoft Office.
• Strong language capabilities in English, Cantonese and Mandarin.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.