Store Team Lead: Sales & Operations Mastery

Hermès Asia Pacific Limited; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Hermès Asia Pacific Limited seeks a Store Operations leader in Hong Kong to drive sales targets, manage stock and processes, and lead a high-performing team on the shop floor while maintaining brand standards across displays and customer experience.

The role involves data-driven sales analysis, CRM activities, and coordinating incentives and events to strengthen customer relationships and optimize store performance.

Responsibilities

• Help to achieve annual and monthly targets, monitor and review regularly.
• Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department
• Analyze sales data and provide constructive suggestions for improvement
• Execute in-store incentive programs to drive sales objectives, evaluate results and effectiveness
• Stock and Process Control: ensure the group procedures are respected and take necessary actions to avoid discrepancy or stock loss
• Work with operation team on regular stock take and be able to explain discrepancies or irregularities
• Identify best-selling, slow moving, aging and overstock items, and to propose concrete action plan
• Ensure the visual merchandise corresponds to the product's sales plan
• Suggest visual presentation for improving the sales through of slow-moving items
• Maintain shop display and environment in line with group guideline
• Store Operations: Be present in sales floor as shift leader to oversee store operation, assist team whenever required
• Ensure store procedures are properly followed and smoothly operated
• Handle all customer complaints and difficult situations
• Conduct briefing session and act as Key Holders and a contact person in case of emergency
• Propose recommendations to streamline and enhance operational process; eliminate administrative work and reports in order to achieve store optimal efficiency
• Team Management: Motivate and coach team member to achieve sales and non-sales objectives
• Observe and review staff's performance with managers on regular basis
• Build morale and foster team spirit, encourage open two-way communication
• Monitor and manage the team to ensure enough manpower on floor to serve customers
• Organize the team to brief other team members after their training session to make sure that all teams share the knowledge
• Identify training need; follow-through team's learning and practices; ensure on-going applications at workplace
• Clientele Development and CRM: Support and coordinate company events to develop a closer customer relationship
• Educate and convey brand messages to customers through different means
• Ensure customer database management and proper daily handling: explore new re
• A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Job description

Hermès Asia Pacific Limited seeks a Store Operations leader in Hong Kong to drive sales targets, manage stock and processes, and lead a high-performing team on the shop floor while maintaining brand standards across displays and customer experience.

The role involves data-driven sales analysis, CRM activities, and coordinating incentives and events to strengthen customer relationships and optimize store performance.