Luxury Boutique Sales Lead & Client Ambassador

Hermès International S.A.; Hong Kong; On-site; HKD 240,000 - 420,000; Full time

Job summary

Hermès Hong Kong seeks an experienced retail professional to manage in-store activities and uphold Hermès standards of image and service. You will identify customer needs, build client relationships and drive sales while delivering outstanding service in a fast-paced luxury environment.

Fluent in Cantonese, English and Mandarin, you will work collaboratively with the team, participate in inventory and special projects, and commit to weekend, night and holiday shifts as required.

Qualifications

• Minimum 3 years relevant retail management or operations experience in luxury brands or in similar capacity.
• Strong motivation towards becoming a Hermès Ambassador and providing excellent customer service
• Strong commitment towards teamwork and able to work in a fast-paced environment
• Excellent in presentation, interpersonal and communication skills
• Good command of Cantonese, English and Mandarin
• Able to commit working shifts, including weekend, nights and holidays

Responsibilities

• Responsible for all sales activities in store within Hermès standards of image and services worldwide
• Identify customers' needs and develop client relationships
• Achieve sales target and maintain high level of customer service, product knowledge and operational procedures
• Build and maintain long-term relationship with customers by providing excellent customer experience
• Assist with inventory and special projects as needed
• Other duties as assigned

Skills

Customer service excellence

Luxury retail experience

Multilingual Cantonese-English-Mand ar

Teamwork

Presentation skills

Job description

Hermès Hong Kong seeks an experienced retail professional to manage in-store activities and uphold Hermès standards of image and service. You will identify customer needs, build client relationships and drive sales while delivering outstanding service in a fast-paced luxury environment.

Fluent in Cantonese, English and Mandarin, you will work collaboratively with the team, participate in inventory and special projects, and commit to weekend, night and holiday shifts as required.