Luxury Boutique Operations & Sales Leader

Hermès International S.A.; Hong Kong; Sur place; HKD 600 000 - 1 000 000; Plein temps

Résumé du poste

Hermès Asia Pacific Limited seeks a capable Luxury Retail Leader to support the Boutique Manager in driving sales and upholding Hermes standards across operations, service and staff development.

You will collaborate on targets, optimize stock, manage floor responsibilities and deliver exceptional customer experiences while ensuring compliance with global brand guidelines. Fluency in English and Chinese is required with strong leadership abilities.

Qualifications

• Minimum 6 years of relevant management experience in luxury retail or similar capacity.
• Strong business sense and analytical skills for decision-making and planning.
• Ability to lead, inspire teams and deliver exceptional customer service.
• Good customer relationship management skills.
• Team player, service oriented and self-motivated.
• Strong leadership, interpersonal and communication skills.
• Proficient with MS Office, especially Excel, with good computer skills.
• Excellent written and spoken English and Chinese (Mandarin and Cantonese); French is a plus.

Responsabilités

• Support Boutique Manager in driving sales and delivering Hermes standards.
• Collaborate with Boutique Manager to achieve sales targets and profitability.
• Oversee store operations, till, expenses and inventory accuracy.
• Lead and communicate with the team; monitor morale and development needs.
• Maintain high customer service standards and resolve inquiries promptly.
• Gather customer feedback for management review and improvement.
• Cover Boutique Manager duties when absent to ensure seamless operations.
• Own the universe budget and implement strategic product mix plans.

Connaissances

Leadership

Customer service

Team management

Communication skills

Business sense

Analytical skills

English and Chinese

Formation

Tertiary education

Outils

MS Office

Excel

Description du poste

Hermès Asia Pacific Limited seeks a capable Luxury Retail Leader to support the Boutique Manager in driving sales and upholding Hermes standards across operations, service and staff development.

You will collaborate on targets, optimize stock, manage floor responsibilities and deliver exceptional customer experiences while ensuring compliance with global brand guidelines. Fluency in English and Chinese is required with strong leadership abilities.