Luxury Brand Sales Ambassador — Client Relations

Hermès; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Hermès in Hong Kong is seeking an experienced retail professional to lead store operations and sales in line with Hermès global standards. You will identify client needs, build relationships, and deliver post‑sales services while driving sales targets.

The role requires strong interpersonal skills, teamwork, and fluency in Cantonese, English and Mandarin. You will manage inventory, KPI performance, and participate in special projects within a collaborative team environment.

Qualifications

• Minimum 3 years relevant retail management or operations experience in luxury brands or in similar capacity.
• Strong motivation in becoming a Hermès Ambassador and providing excellent customer service.
• Strong commitment towards teamwork.
• Energetic, passionate and positive working attitude.
• Excellent in presentation, interpersonal and communication skills.
• Good command of Cantonese, English and Mandarin.

Responsibilities

• Responsible for all sales activities in store within Hermès standards of image and services worldwide.
• Identify customers’ needs, develop client relationships, sales, and deliver post‑sales services.
• Achieve sales target and maintain high level of customer service, product knowledge and operational procedures.
• Build and maintain long‑term relationships with customers by providing excellent customer experience.
• Proactively receive and recruit walk‑in customers, maintain KPI customers.
• Assist with inventory and special projects as needed.
• Be part of a collaborative and inclusive team.
• Other duties as assigned.

Skills

Customer service

Sales

Teamwork

Communication

Presentation

Interpersonal skills

Education

Luxury retail management experience

Job description

Hermès in Hong Kong is seeking an experienced retail professional to lead store operations and sales in line with Hermès global standards. You will identify client needs, build relationships, and deliver post‑sales services while driving sales targets.

The role requires strong interpersonal skills, teamwork, and fluency in Cantonese, English and Mandarin. You will manage inventory, KPI performance, and participate in special projects within a collaborative team environment.