Solutions Consultant

PCCW GLOBAL Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

PCCW Global is seeking a talented Solutions Consultant to join our Hong Kong team to bridge customer needs with PCCW’s portfolio of products and services. You will collaborate with regional sales and technical experts to design and deliver innovative, customer-centric solutions for Asia’s dynamic enterprises.

You will play a pivotal role in translating business requirements into scalable designs, delivering tailored presentations, and supporting large international RFIs and RFPs.

Qualifications

• 3+ years in Telecom/Networking/ISP or System Integration environments.
• University degree in Computer Science, Information Technology, Engineering, or related discipline.
• Strong network/telecom solution design experience including SD-WAN, MPLS, VPLS, and Layer-1 IPLC.
• Proven ability to support large international RFps/RFPs.
• Detail-oriented, proactive, and able to manage priorities with minimal supervision.
• Excellent communication, negotiation, and presentation skills.
• Fluency in English and Cantonese; additional languages are a plus.
• Willingness to travel up to 25%.

Responsibilities

• Serve as the solution owner for customers, collaborating with sales and technical teams (internal and external).
• Translate customer requirements into scalable, high-quality solution designs.
• Deliver tailored, professional presentations that clearly articulate value to stakeholders at all levels.
• Develop structured responses to RFIs and RFPs, showcasing technical expertise and business value.
• Monitor industry trends and emerging technologies to strengthen solution offerings.
• Provide cross-functional and cross-regional presales support across Enterprise and Wholesale engagements.
• Collaborate with the Bid team to craft formal RFP responses for projects

Skills

Solution design

Presentation skills

RFP responses

Cross-functional collaboration

Customer focus

Education

University degree in CS/IT/Engineering

Job description

Global Presales Solution Consultant (Strategic Account Management and Parent)

About the Role

PCCW Global is seeking a talented and motivated Solutions Consultant to join our Hong Kong team. In this role, you will partner with regional sales and technical experts to design and deliver innovative solutions that address the fast-growing needs of some of Asia’s most dynamic enterprises — including leaders in technology, e-commerce, and digital services.

You will play a pivotal role in bridging customer business needs with PCCW’s portfolio of products and services, ensuring the delivery of creative, high-quality, and customer centric solutions. This is an opportunity to work on impactful, global-scale projects and actively contribute to the digital transformation journey of our customers.

Key Responsibilities

• Serve as the solution owner for customers, collaborating with sales and technical teams (internal and external).
• Translate customer requirements into scalable, high-quality solution designs.
• Deliver tailored, professional presentations that clearly articulate value to stakeholders at all levels.
• Develop structured responses to RFIs and RFPs, showcasing both technical expertise and business value.
• Monitor industry trends and emerging technologies to continually strengthen solution offerings.
• Provide cross-functional and cross-regional presales support across Enterprise and Wholesale engagements.
• Collaborate with the Bid team to craft formal RFP responses for projects

What We’re Looking For

• Minimum of 3 years’ proven experience in Telecom, Networking, Internet Service Provider, or System Integration environments.
• University degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Solid experience in network and telecommunications solution design. Including SD-WAN, MPLS, VPLS, and Layer-1 IPLC services.
• Proven ability to support large and complex international RFPs.
• Proactive, detail-oriented, and able to manage priorities with minimal supervision.
• Strong customer service orientation and a collaborative mindset, with excellent communication, negotiation, and presentation skills.
• Awareness of technology trends such as SD-WAN and digital platforms.
• Professional certifications (CCNP, CCDP, SAFe) are advantageous.
• Cloud certifications (AWS, Azure, GCP, Alibaba) will be considered an advantage.
• Knowledge and experience in IoT will be regarded as an advantage.
• Fluency in English and Cantonese; additional European or Asian language skills are a plus.
• Willingness to travel up to 25%.

Why Join Us?

At PCCW Global, you’ll be part of a high-growth market where your expertise will directly contribute to accelerating digital transformation across the Globe. You will:

• Work with top-tier clients.
• Gain exposure to cutting-edge technologies in Software Defined Networks, Mobility, Security, and Digital Solutions.
• Be part of an international, collaborative team with opportunities for career growth and development.
• Contribute to projects that shape the future of connectivity in one of the world’s fastest-growing markets.