Network Services Customer Solutions Engineer, APAC.

IPC Systems; Hong Kong; On-site; HKD 600,000 - 1,200,000; Full time

Job summary

IPC Systems in Hong Kong is seeking a Customer Solutions professional for the Network Services team to deliver pre-sales support, design workshops, and tailored solutions proposals across APAC. The role is client-facing with travel as needed and reports to Global Director of Customer Solutions.

You will work with product management, marketing and service providers to articulate benefits, respond to RFPs, and assist in driving revenue. Fluency in English and Mandarin is preferred.

Job description

As the rate of adoption and our range of solutions expands, we are seeking a Customer Solutions for the Network Services Customer Solutions team to work in a client facing technical pre-sales support role, based in Hong Kong and aimed at providing solutions expertise across Asia Pacific, both directly and indirectly.The role would be reporting into the Global Director of Customer Solutions, and you would be part of a small team critical for supporting the overall sales function to help drive sales growth targets.

Role Overview:

The role includes:

• Direct Client activities - delivering presentations, design workshops, responding to RFPs and preparing solutions proposals and bids as well as an on-going life cycle account support.
• External 3rd party/Partner interaction – working within the eco system in co-operation with 3rd party consultancies and other vendors and service providers.
• Bid support – RFI, RFP response preparation and complex solution proposals
• Indirect support to other regions within customer solutions department to ensure standardised global pre-sales design and sales support.
• Working with product management, marketing and other internal IPC functions to ensure a quality life cycle support to existing Clients and a constructive input and competitive market feedback aimed at new product and service specification and campaigns.
• Work with Account Managers to drive closure of business.

The successful candidate is likely to be currently working in a pre-sales or network engineering role within a financial markets services provider or telecoms and will have a blend of technical expertise, commercial acumen, organization, enthusiasm and excellent communications skills. The primary office location will be in Hong Kong, but some travel may be required. We are looking for a candidate with a proven track record of presentation skills and customer facing experience, one that will gain the respect of both global clients and colleague and can work under pressure.

The successful candidate must be fluent in both English and Mandarin with other languages also beneficial.

How You Will Make an Impact:

A successful applicant will be expected to be able to make a positive impact to the following criteria:

• To discover, understand and define customer requirements
• To position the benefits of IPC solution in the context of the target environment
• To respond to a broad range of technical solutions questions
• To design customised solutions that may range from optimisation of standard product configurations to complex design projects involving integration of 3rd party products.
• To position hybrid infrastructure opportunities across public, private and hybrid platforms from inception through to handover into delivery
• To prepare, host and deliver tailored Customer presentations
• Products, solutions and services – benefits, feature, technical details and designs
• Technology direction and roadmap
• To generate responses to RFP questions as part of a bid team that is:
• Technically accurate, credible and in context
• Well written, concise and easily understood, with clear, professional graphics
• Geared to promote IPC’s strengths
• Delivered to agreed schedules.
• To provide a conduit between Clients and IPC Product Management for product enhancements and other requirements

Essential Skills and Experience to be Successful in this Role:

Typically requires 3 – 5 years relevant work experience as a Sales Engineer. Experienced network engineers or architects with limited pre-sales experience will also be considered, however please be aware this is a full‑time client facing role.

• Financial Markets Services Provider experience is a major plus.
• Bachelor’s degree in a relevant field meeting minimum transcript requirements or equivalent experience.
• Experience with Colocation Hosting and Networking
• CCNP or equivalent experience
• Credible, structured and methodical approach
• Ability to keep up to date with business and market technologies, and understand their impact to a client organization
• Excellent verbal and written communication
• Ability to work in a fast‑paced sales environment
• Ability to deliver clear product presentations and demonstrations to all levels of a client organization
• Ability to think clearly, creatively and quickly in demanding situations
• Friendly and out-going, able to work in teams
• Driven to high quality and excellence
Extremely Client-oriented

Desired Skills and Experience:

• Knowledge of Financial Extranets, Server hardware, market data, low‑latency trading infrastructure, and the financial technology landscape
• Knowledge of Cloud Technologies such as AWS, Azure, GCP.
• Knowledge of datacentre colocation environment such as server hosting, low latency datacentre networking, layer 1 switching technologies.
• Knowledge of Virtualization and Containerization technologies
• Knowledge of PTP, Boundary Clocks, Grandmasters, and other timing service
• Knowledge of Routing Protocols such as BGP, IS-IS, OSPF.
• Knowledge of Carrier Class MPLS Traffic Engineering to support Managed WAN, Financial

Extranets, and VPLS network environments

• Knowledge of normalized market data feed handlers
• Previous sales experience helpful, for example working alongside AEs/AMs on pipeline, opportunity qualification, shaping proposals, and supporting deal closure (quota exposure a plus).