Senior Manager

PCCW GLOBAL Limited; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

PCCW Global Limited is seeking a Senior Manager, Wholesale & International Business – Mobility Services to lead regional and global mobility wholesale opportunities and strengthen customer relationships.

The role involves formulating commercial offers, negotiating contracts, managing day-to-day account activities, and delivering market intelligence to guide portfolio development in a fast-paced telecom environment.

Qualifications

• University degree or Higher Diploma in Business, Marketing, Information Technology, Engineering, or related discipline.
• 10+ years in relevant telecom commercial roles; 5+ years in a managerial capacity.
• Experience in mobility services: IMSI profile Wholesale, IoT, IPX, 5G SA, A2P SMS.
• Ability to communicate with diverse audiences and translate insights into actionable recommendations.
• Awareness of regulatory frameworks and interconnection practices.

Responsibilities

• Identify, qualify, and secure new mobility wholesale business opportunities across regional and global markets.
• Strengthen relationships with existing customers to drive revenue growth, improve sales performance, and explore new commercial opportunities.
• Lead the formulation, negotiation, and closure of commercial offers and contractual agreements with wholesale customers.
• Oversee day-to-day account management activities, including handling customer inquiries, disputes, complaints, late-payment issues, and operational coordination.
• Provide timely market intelligence and competitive insights to support strategic planning and the development of the mobility wholesale portfolio.
• Prepare regular and ad-hoc management reports covering financial performance, pipeline status, and project progress.

Skills

Mobility services

Negotiation

Stakeholder management

Cross-cultural communication

Languages: Mandarin, English, Cantonse

Education

Bachelor's degree or higher diploma in Business, Marketing, IT, Engineering

Job description

PCCW Global is a leading telecommunications provider, offering the latest voice and data solutions to multi-national enterprises and communication service providers. Our truly global coverage combined with local, on the ground knowledge has helped us build best in class connections across the globe linking Asia-Pacific, Europe, the Americas, the Middle East and Africa.

About Console Connect by PCCW Global

Console Connect by PCCW Global is a platform for the Software Defined Interconnection® of applications and infrastructures. It allows users to self-provision private, high-performance connections among a global ecosystem of enterprises, networks, clouds, SaaS providers, IoT providers and applications providers.

Senior Manager, Wholesale & International Business – Mobility Services

Main Responsibilities

• Proactively identify, qualify, and secure new mobility wholesale business opportunities across regional and global markets.
• Strengthen relationships with existing customers to drive revenue growth, improve sales performance, and explore new commercial opportunities.
• Lead the formulation, negotiation, and closure of commercial offers and contractual agreements with wholesale customers.
• Oversee day-to-day account management activities, including handling customer inquiries, disputes, complaints, late-payment issues, and operational coordination.
• Provide timely market intelligence and competitive insights to support strategic planning and the development of the mobility wholesale portfolio.
• Prepare regular and ad-hoc management reports covering financial performance, pipeline status, and project progress.

Skills & Qualifications

• University degree or Higher Diploma in Business, Marketing, Information Technology, Engineering, or a related discipline.
• Minimum 10 years of relevant professional experience, including at least 5 years in a commercial role within the telecommunications sector and 3 years in a managerial capacity.
• Candidates with extensive experience may be considered for the Assistant Vice President level.
• Strong knowledge of mobile and fixed network services across wholesale and retail domains, including telecom regulatory frameworks and interconnection practices.
• Deep commercial and technical expertise in mobility services such as, IMSI profile Wholesale, IoT, IPX, 5G SA, A2P SMS, and other mobile value-added services.
• Ability to communicate effectively with diverse audiences, including external partners and internal business and technical teams, and to translate insights into actionable recommendations.
• Proven capability to monitor global industry trends, emerging technologies, and regulatory developments to identify opportunities, mitigate risks, and maintain competitive advantage.
• Exceptional communication, stakeholder management, and negotiation skills, with the ability to manage customers, internal teams, and vendors effectively.
• Excellent command of Mandarin, English, and Cantonese; proficiency in additional languages is an advantage.