Shop Assistant – Pastry & Coffee (Front of House)

Manteigaria Asia Limited; Hong Kong; On-site; HKD 83,000 - 110,000; Full time

Benefits offered by this job

Training provided

Career growth

Brand exposure

Job summary

Manteigaria Asia Limited in Hong Kong is seeking a Shop Assistant - Pastry & Coffee (Front of House) to deliver friendly service and handle daily shop operations. You will welcome customers, take orders, process payments, and assist with coffee preparation while maintaining spotless hygiene and brand standards.

Experience in customer service is preferred and English proficiency is required, with Cantonese or Mandarin as a bonus.

Qualifications

• Experience in customer service or hospitality preferred.
• 1 year barista or cashier experience is an advantage.
• Strong communication and a friendly, customer-first attitude.
• Team orientation with willingness to support colleagues and pastry chefs.
• Attention to hygiene and quality standards.
• Proficiency in English; Cantonese/ Mandarin is a plus.

Responsibilities

• Welcome customers and provide excellent service, listening to orders.
• Handle payments and cashier duties with accuracy and professionalism.
• Prepare coffees and drinks, ensuring quality and consistency.
• Pack and serve Pastéis de Nata for dine-in and take-out.
• Maintain cleanliness, hygiene, and organization across the shop.
• Collaborate with colleagues to ensure smooth daily operations.
• Support pastry chefs when needed, gaining hands-on exposure to pastry preparation.
• Uphold brand values and deliver a memorable customer experience.

Skills

Customer service

Communication

Teamwork

Attention to detail

Tools

POS system

Job description

Shop Assistant - Pastry & Coffee (Front of House)

About the role

Manteigaria Asia Limited, a pastry and coffee shop brand famous for its Pastéis de Nata (custard tarts), is looking for enthusiastic Shop Assistant - Pastry & Coffee (Front of House) to join our team. This is a customer-facing role focused on service, sales, and daily shop operations. No pastry-making experience is required, but you'll have the fantastic opportunity to support and learn from our pastry chefs.

What you'll be doing

Welcome customers and provide excellent service, listening carefully to their orders.

Handle payments and cashier duties with accuracy and professionalism.

Prepare coffees and drinks, ensuring quality and consistency.

Pack and serve Pastéis de Nata for both dine-in and take-out customers.

Maintain cleanliness, hygiene, and organization across the shop.

Collaborate with colleagues to ensure smooth daily operations.

Support pastry chefs when needed, gaining hands-on exposure to pastry preparation.

Uphold Manteigaria's brand values and deliver a memorable customer experience.

What we're looking for

Experience in customer service, retail, or hospitality preferred.

At least 1 year of barista or cashier experience is an advantage.

Strong communication skills and a friendly, customer-first attitude.

Team-oriented mindset with willingness to support pastry chefs and colleagues.

Attention to detail and commitment to hygiene and quality standards.

Proficiency in English; knowledge of Cantonese or Mandarin will be considered an advantage.

What we offer

Full training in coffee and drinks preparation, cashier handling, and customer service.

Opportunities for career growth within Manteigaria's expanding brand.

A collaborative work environment with exposure to pastry preparation.

The chance to be part of an international brand bringing authentic Portuguese tradition to Hong Kong.