Cake Shop Associate

Mandarin Oriental, Hong Kong; Hong Kong; On-site; HKD 190,000 - 234,000; Full time

Job summary

Mandarin Oriental, Hong Kong invites applications for a Cake Shop Associate to join our Cake Shop team at the Pop-Up Store in Central. You will sell items in a professional manner, maximize revenue and guest satisfaction while maintaining cleanliness and presentation.

You should have a Diploma or above, be fluent in English and Cantonese, with Mandarin a plus, and be eager to learn, work well under pressure, and provide outstanding pastry‑loving service in a hotel's vibrant F&B environment.

Qualifications

• Diploma or above.
• Experience in Catering or customer service will be an advantage.
• Initiative and good customer service skills.
• Passionate about pastry and food culture.
• Willing to learn and able to work under pressure.
• Fluent in English and Cantonese; knowledge of Mandarin is a plus.

Responsibilities

• Responsible for the daily operation of Pop-Up Store.
• Provide excellent and consistent customer service to our guests.
• Handle guest's orders and enquiries in professional manner.
• Carry out stock taking of all items before opening and after closing.
• Maintain cleanliness in the working areas.
• Arrange pastry items in baskets with well and appealing presentation.
• Coordinate with Kitchen colleagues on any special orders in advance.
• Record the quantity of replenishment items accurately.
• Handle ad hoc tasks as assigned.

Skills

Customer service

Initiative

Pastry passion

Work under pressure

English Cantonese fluency

Education

Diploma or above

Job description

Mandarin Oriental, Hong Kong is looking for Cake Shop Associateto join our Cake Shop team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at the Mandarin Oriental, Hong Kong within Food & Beverage Teamin Hong Kong, the Cake Shop Associate is responsible for to sells items in a professional and courteous manner, maximize revenue and client satisfaction. Cake Shop Sales Agentreports to the Cake Shop Manage

As Cake Shop Associate, you will be responsible for the following duties:

• Responsible for the daily operation of Pop-Up Store;
• Provide excellent and consistent customer service to our guests;
• Handle guest's orders and enquiries in professional manner;
• Carry out stock taking of all items before opening and after closing;
• Maintain cleanliness in the working areas;
• Arrange pastry items in baskets with well and appealing presentation;
• Coordinate with the Kitchen colleagues of any special orders in advance;
• Record the quantity of replenishment items accurately;
• Handle ad hoc tasks as assigned.

As Cake Shop Associate, we expect from you:

• Diploma or above;
• Experience in Catering or customer service will bean advantage;
• Initiative and good customers service skills;
• Passionate in pastry and food culture;
• Willing to learn and able to work under pressure;
• Fluent in English and Cantonese, knowledge of Mandarin is a plus

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We're Fans. Are you?

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## More Job Information

• 17000 - 21000 / MONTH

• 餐飲 · 酒店 - 廚房

• 中環

• 全職

• 長期

• 中五至中七或DSE