Cake Shop Associate – Pastry Passion & Guest Service

Mandarin Oriental, Hong Kong; Hong Kong; On-site; HKD 190,000 - 234,000; Full time

Job summary

Mandarin Oriental, Hong Kong invites applications for a Cake Shop Associate to join our Cake Shop team at the Pop-Up Store in Central. You will sell items in a professional manner, maximize revenue and guest satisfaction while maintaining cleanliness and presentation.

You should have a Diploma or above, be fluent in English and Cantonese, with Mandarin a plus, and be eager to learn, work well under pressure, and provide outstanding pastry‑loving service in a hotel's vibrant F&B environment.

Qualifications

• Diploma or above.
• Experience in Catering or customer service will be an advantage.
• Initiative and good customer service skills.
• Passionate about pastry and food culture.
• Willing to learn and able to work under pressure.
• Fluent in English and Cantonese; knowledge of Mandarin is a plus.

Responsibilities

• Responsible for the daily operation of Pop-Up Store.
• Provide excellent and consistent customer service to our guests.
• Handle guest's orders and enquiries in professional manner.
• Carry out stock taking of all items before opening and after closing.
• Maintain cleanliness in the working areas.
• Arrange pastry items in baskets with well and appealing presentation.
• Coordinate with Kitchen colleagues on any special orders in advance.
• Record the quantity of replenishment items accurately.
• Handle ad hoc tasks as assigned.

Skills

Customer service

Initiative

Pastry passion

Work under pressure

English Cantonese fluency

Education

Diploma or above

Job description

Mandarin Oriental, Hong Kong invites applications for a Cake Shop Associate to join our Cake Shop team at the Pop-Up Store in Central. You will sell items in a professional manner, maximize revenue and guest satisfaction while maintaining cleanliness and presentation.

You should have a Diploma or above, be fluent in English and Cantonese, with Mandarin a plus, and be eager to learn, work well under pressure, and provide outstanding pastry‑loving service in a hotel's vibrant F&B environment.