Helpdesk Agent

Swing Consulting Ltd.; Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Job summary

A consulting firm in Hong Kong is seeking an IT Helpdesk Support professional to provide frontline assistance on IT-related issues through various channels. The ideal candidate should have a diploma in Information Technology, preferably over one year of experience in customer service within the IT field, and the ability to communicate proficiently in both English and Chinese, including Mandarin. This role involves coordinating with various parties and assisting with IT duties as directed by supervisors.

Qualifications

• One year working experience in the customer service area in the IT field is preferable.
• Prior experience in providing technical support to clients over the phone is an advantage.
• Good command of both spoken and written English and Chinese (including Mandarin).

Responsibilities

• Provide frontline helpdesk support on IT-related issues through omni-channel.
• Coordinate with internal and external parties.
• Assist in performing other IT duties as assigned by supervisors.

Skills

Customer-oriented attitude

Good troubleshooting skills

Communication skills

Interpersonal skills

Education

Diploma or above in Information Technology or related discipline

Tools

Windows

Office 365

Microsoft applications

Job description

• Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system
• Coordinate with internal and external parties
• Assist in performing any other IT duties as assigned by supervisors
• Diploma or above in Information Technology or related discipline
• One year working experience in customer service area in IT field is preferable
• Prior experience in providing technical support to clients over the phone will be a definite advantage
• Knowledge on Windows, Office 365, other Microsoft applications
• Customer-oriented with good troubleshooting, communication and interpersonal skills
• Proactive and able to work under pressure
• Good command of both spoken and written English and Chinese (including Mandarin)