Senior UX Designer — Insurance Digital Journeys

Infosys; Hong Kong; Presencial; HKD 420.000 - 720.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid leave entitlements

Health and Life Enrichment (HALE)

Optional health insurance cover

Employer Assistance Program (EAP)

Rewards and Recognition

Descripción de la vacante

Infosys is seeking a seasoned UI/UX designer to shape end-to-end journeys for advisors and enterprise clients. You will translate complex requirements into intuitive, scalable design specifications and collaborate across regional teams to ensure consistency in the Sun Life Design System.

You will lead priority journeys across web, mobile, and e-application touchpoints, coach junior designers, and work in a fast-paced, inclusive environment at Infosys Hong Kong.

Formación

• Experience in Design, CX, UX, UI or related fields.
• Demonstrated experience conducting research, journey mapping, service blueprinting, and workshop facilitation.
• Experience working in multidisciplinary teams delivering customer-centered solutions.
• Strong communication and presentation skills with the ability to articulate design rationale to stakeholders.
• Ability to communicate effectively in English and Cantonese (Mandarin is a plus).

Responsabilidades

• To provide hands-on user experience for Advisor and enterprise digital journeys, shaping coherent end-to-end experiences from discovery through design, validation, handover and implementation review.
• To translate user needs, business objectives, regulatory requirements and technology constraints into clear journey maps, information architecture, user flows, wireframes, prototypes and development-ready experience specifications.
• To lead priority journeys such as financial needs analysis, sales illustration and point-of-sale or e-application experiences, ensuring continuity across web, mobile and responsive touchpoints.
• To provide functional leadership, task direction, coaching and design-quality oversight to junior user interface designers, including designers supplied by third-party teams in other markets such as Vietnam.
• To apply and govern the Sun Life Design System usage, reuse established patterns appropriately, and define justified new components, states and interaction behaviours when existing assets do not meet the user need.
• To collaborate with product, business and technology stakeholders across regional and market teams, presenting design rationale, trade-offs, risks and measurable user and business value.

Conocimientos

UI/UX

Design thinking

Customer Experience

English and Cantonese

Descripción del empleo

Infosys is seeking a seasoned UI/UX designer to shape end-to-end journeys for advisors and enterprise clients. You will translate complex requirements into intuitive, scalable design specifications and collaborate across regional teams to ensure consistency in the Sun Life Design System.

You will lead priority journeys across web, mobile, and e-application touchpoints, coach junior designers, and work in a fast-paced, inclusive environment at Infosys Hong Kong.