Senior Lead - Experience Design

Infosys; Hong Kong; On-site; HKD 800,000 - 1,200,000; Full time

Job summary

Infosys in Hong Kong is seeking an experienced UI/UX designer to shape end-to-end digital journeys across web and mobile. You will translate user needs into journey maps, information architecture, wireframes, and prototypes, collaborating with product, business, and technology stakeholders regionally.

The role requires strong UX design skills, experience in CX, and fluency in English and Cantonese. Mandarin is a plus.

Qualifications

• Experience in Design, Customer Experience (CX), User Experience (UX), UI. Design Strategy, or related fields.
• Demonstrated experience conducting research, journey mapping, service blueprinting, and workshop facilitation.
• Experience working in multidisciplinary teams delivering customer-centered solutions.
• Strong communication and presentation skills with the ability to articulate design rationale to stakeholders.
• Ability to communicate effectively in English and Cantonese (Mandarin is a plus)

Responsibilities

• To provide hands-on user experience for Advisor and enterprise digital journeys, shaping coherent end-to-end experiences from discovery through design, validation, handover and implementation review.
• To translate user needs, business objectives, regulatory requirements and technology constraints into clear journey maps, information architecture, user flows, wireframes, prototypes and development-ready experience specifications.
• To lead priority journeys such as financial needs analysis, sales illustration and point-of-sale or e-application experiences, ensuring continuity across web, mobile and responsive touchpoints.
• To provide functional leadership, task direction, coaching and design‑quality oversight to junior user interface designers, including designers supplied by third‑party teams in other markets such as Vietnam.
• To apply and govern the Sun Life Design System usage, reuse established patterns appropriately, and define justified new components, states and interaction behaviours when existing assets do not meet the user need.
• To collaborate with product, business and technology stakeholders across regional and market teams, presenting design rationale, trade‑offs, risks and measurable user and business value.

Skills

UI/UX

Design

English

Cantonese

User Research

Job description

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.

Infosys has been recognized as a Top Employer across APAC - contributing to our sixth consecutive year of global certification. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.

Join Infosys and be part of a culture that's not just promised-it's certified. #TopEmployer2026 #ThriveAtInfosys

Job Description:

• To provide hands-on user experience for Advisor and enterprise digital journeys, shaping coherent end-to-end experiences from discovery through design, validation, handover and implementation review.
• To translate user needs, business objectives, regulatory requirements and technology constraints into clear journey maps, information architecture, user flows, wireframes, prototypes and development-ready experience specifications.
• To lead priority journeys such as financial needs analysis, sales illustration and point-of-sale or e-application experiences, ensuring continuity across web, mobile and responsive touchpoints.
• To provide functional leadership, task direction, coaching and design‑quality oversight to junior user interface designers, including designers supplied by third‑party teams in other markets such as Vietnam.
• To apply and govern the Sun Life Design System usage, reuse established patterns appropriately, and define justified new components, states and interaction behaviours when existing assets do not meet the user need.
• To collaborate with product, business and technology stakeholders across regional and market teams, presenting design rationale, trade‑offs, risks and measurable user and business value.

Key Things

• 5-7 Years of UI/UX
• Insurance Knowledge
• English speaking a must to be able to work in Regional office environment.

Minimum Qualifications:

• Experience in Design, Customer Experience (CX), User Experience (UX), UI. Design Strategy, or related fields.
• Demonstrated experience conducting research, journey mapping, service blueprinting, and workshop facilitation.
• Experience working in multidisciplinary teams delivering customer-centered solutions.
• Strong communication and presentation skills with the ability to articulate design rationale to stakeholders.
• Ability to communicate effectively in English and Cantonese (Mandarin is a plus)

Desired Qualifications:

• Experience working in consulting, digital transformation, or innovation-focused environments.
• Proven experience designing end-to-end customer or employee experiences across multiple channels and touchpoints.
• Strong knowledge of Design methodologies, Design Thinking, Human-Centered Design, and Customer Experience frameworks.
• Experience facilitating executive stakeholder workshops and alignment sessions.
• Familiarity with Agile, Lean, and product development methodologies.
• Proficiency in design and collaboration tools
• Experience leveraging qualitative and quantitative research to inform service design decisions.
• Ability to navigate effectively in a highly matrixed and fast-paced environment.

Desired Characteristics:

• Strong empathy for customers and a passion for creating meaningful user experiences.
• Proven track record of working effectively in cross-functional and geographically distributed teams.
• Excellent facilitation, storytelling, and stakeholder engagement skills.
• Strategic thinker with the ability to balance customer needs, business objectives, and operational realities.
• Strong analytical and problem-solving capabilities with a data-informed mindset.
• Ability to influence without authority and drive alignment among diverse stakeholder groups.
• Self-motivated, adaptable, and comfortable managing ambiguity in complex environments.
• Strong organizational and prioritization skills with attention to detail.
• Continuous learner with curiosity about emerging service design, customer experience, and innovation trends.
• Excellent verbal and written communication skills.

In addition to compensation a