Lead Experience Designer – Insurance UX & End-to-End Journeys

Infosys Limited

Hong Kong

On-site

HKD 800,000 - 1,100,000

Full time

3 days ago

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Benefits offered by this job

Paid leave entitlements

Health and Life Enrichment (HALE)

Optional health insurance cover

Employer Assistance Program (EAP)

Rewards and Recognition

Job summary

Infosys Limited in Hong Kong is seeking a Lead - Experience Design to shape end-to-end user experiences across advisor and enterprise journeys. You will translate complex requirements into journey maps, IA, flows, wireframes and prototypes to guide development.

The role requires strong leadership of UI/UX design, collaboration with regional teams, and fluency in English and Cantonese. A hands-on, design-thinking mindset is essential for this client-focused delivery environment.

Qualifications

Experience in Design, CX, UX, UI, Design Strategy, or related fields.
Demonstrated experience with research, journey mapping, service blueprinting, and workshops.
Experience in multidisciplinary teams delivering customer-centered solutions.
Strong communication and presentation skills with the ability to articulate design rationale to stakeholders.
Ability to communicate effectively in English and Cantonese (Mandarin is a plus).

Responsibilities

Provide hands-on user experience for Advisor and enterprise journeys, shaping coherent end-to-end experiences from discovery through design, validation, handover and implementation review.
To translate user needs, business objectives, regulatory requirements and technology constraints into clear journey maps, information architecture, user flows, wireframes, prototypes and development-ready experience specifications.
To lead priority journeys such as financial needs analysis, sales illustration and point-of-sale or e-application experiences, ensuring continuity across web, mobile and responsive touchpoints.
To provide functional leadership, task direction, coaching and design-quality oversight to junior user interface designers, including designers supplied by third-party teams in other markets such as Vietnam.
To apply and govern the Sun Life Design System usage, reuse established patterns appropriately, and define justified new components, states and interaction behaviours when existing assets do not meet the user need.
To collaborate with product, business and technology stakeholders across regional and market teams, presenting design rationale, trade-offs, risks and measurable user and business value.