Senior User Experience Designer

Infosys; Hong Kong; On-site; HKD 420,000 - 720,000; Full time

Benefits offered by this job

Paid leave entitlements

Health and Life Enrichment (HALE)

Optional health insurance cover

Employer Assistance Program (EAP)

Rewards and Recognition

Job summary

Infosys is seeking a seasoned UI/UX designer to shape end-to-end journeys for advisors and enterprise clients. You will translate complex requirements into intuitive, scalable design specifications and collaborate across regional teams to ensure consistency in the Sun Life Design System.

You will lead priority journeys across web, mobile, and e-application touchpoints, coach junior designers, and work in a fast-paced, inclusive environment at Infosys Hong Kong.

Qualifications

• Experience in Design, CX, UX, UI or related fields.
• Demonstrated experience conducting research, journey mapping, service blueprinting, and workshop facilitation.
• Experience working in multidisciplinary teams delivering customer-centered solutions.
• Strong communication and presentation skills with the ability to articulate design rationale to stakeholders.
• Ability to communicate effectively in English and Cantonese (Mandarin is a plus).

Responsibilities

• To provide hands-on user experience for Advisor and enterprise digital journeys, shaping coherent end-to-end experiences from discovery through design, validation, handover and implementation review.
• To translate user needs, business objectives, regulatory requirements and technology constraints into clear journey maps, information architecture, user flows, wireframes, prototypes and development-ready experience specifications.
• To lead priority journeys such as financial needs analysis, sales illustration and point-of-sale or e-application experiences, ensuring continuity across web, mobile and responsive touchpoints.
• To provide functional leadership, task direction, coaching and design-quality oversight to junior user interface designers, including designers supplied by third-party teams in other markets such as Vietnam.
• To apply and govern the Sun Life Design System usage, reuse established patterns appropriately, and define justified new components, states and interaction behaviours when existing assets do not meet the user need.
• To collaborate with product, business and technology stakeholders across regional and market teams, presenting design rationale, trade-offs, risks and measurable user and business value.

Skills

UI/UX

Design thinking

Customer Experience

English and Cantonese

Job description

Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.

Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Job Description:

• To provide hands‑on user experience for Advisor and enterprise digital journeys, shaping coherent end‑to‑end experiences from discovery through design, validation, handover and implementation review.
• To translate user needs, business objectives, regulatory requirements and technology constraints into clear journey maps, information architecture, user flows, wireframes, prototypes and development‑ready experience specifications.
• To lead priority journeys such as financial needs analysis, sales illustration and point‑of‑sale or e‑application experiences, ensuring continuity across web, mobile and responsive touchpoints.
• To provide functional leadership, task direction, coaching and design‑quality oversight to junior user interface designers, including designers supplied by third‑party teams in other markets such as Vietnam.
• To apply and govern the Sun Life Design System usage, reuse established patterns appropriately, and define justified new components, states and interaction behaviours when existing assets do not meet the user need.
• To collaborate with product, business and technology stakeholders across regional and market teams, presenting design rationale, trade‑offs, risks and measurable user and business value.

3 Key things :-

• 5-7 Years of UI/UX
• Insurance Knowledge
• English speaking a must to be able to work in Regional office environment.

Minimum Qualifications:

• Experience in Design, Customer Experience (CX), User Experience (UX), UI. Design Strategy, or related fields.
• Demonstrated experience conducting research, journey mapping, service blueprinting, and workshop facilitation.
• Experience working in multidisciplinary teams delivering customer‑centered solutions.
• Strong communication and presentation skills with the ability to articulate design rationale to stakeholders.
• Ability to communicate effectively in English and Cantonese (Mandarin is a plus)

Desired Qualifications:

• Experience working in consulting, digital transformation, or innovation-focused environments.
• Proven experience designing end‑to‑end customer or employee experiences across multiple channels and touchpoints.
• Strong knowledge of Design methodologies, Design Thinking, Human‑Centered Design, and Customer Experience frameworks.
• Experience facilitating executive stakeholder workshops and alignment sessions.
• Familiarity with Agile, Lean, and product development methodologies.
• Proficiency in design and collaboration tools
• Experience leveraging qualitative and quantitative research to inform service design decisions.
• Ability to navigate effectively in a highly matrixed and fast‑paced environment.

Desired Characteristics:

• Strong empathy for customers and a passion for creating meaningful user experiences.
• Proven track record of working effectively in cross‑functional and geographically distributed teams.
• Excellent facilitation, storytelling, and stakeholder engagement skills.
• Strategic thinker with the ability to balance customer needs, business objectives, and operational realities.
• Strong analytical and problem‑solving capabilities with a data‑informed mindset.
• Ability to influence without authority and drive alignment among diverse stakeholder groups.
• Self‑motivated, adaptable, and comfortable managing ambiguity in complex environments.
• Strong organizational and prioritization skills with attention to detail.
• Continuous learner with curiosity about emerging service design, customer experience, and innovation trends.
• Excellent verbal and written communication skills.

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well‑being (Hongkong)

• Paid leave entitlements
• Health and Life Enrichment (HALE) program covering various well‑being offerings
• Optional health insurance cover
• Employer Assistance Program (EAP)
• Rewards and Recognition

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third‑party vendors. In the absence of a signed agreement, any submission will be deemed as non‑binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.