Senior Experience Design Lead - Enterprise UX

Infosys

Hong Kong

On-site

HKD 800,000 - 1,200,000

Full time

4 days ago

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Job summary

Infosys in Hong Kong is seeking an experienced UI/UX designer to shape end-to-end digital journeys across web and mobile. You will translate user needs into journey maps, information architecture, wireframes, and prototypes, collaborating with product, business, and technology stakeholders regionally.

The role requires strong UX design skills, experience in CX, and fluency in English and Cantonese. Mandarin is a plus.

Qualifications

Experience in Design, Customer Experience (CX), User Experience (UX), UI. Design Strategy, or related fields.
Demonstrated experience conducting research, journey mapping, service blueprinting, and workshop facilitation.
Experience working in multidisciplinary teams delivering customer-centered solutions.
Strong communication and presentation skills with the ability to articulate design rationale to stakeholders.
Ability to communicate effectively in English and Cantonese (Mandarin is a plus)

Responsibilities

To provide hands-on user experience for Advisor and enterprise digital journeys, shaping coherent end-to-end experiences from discovery through design, validation, handover and implementation review.
To translate user needs, business objectives, regulatory requirements and technology constraints into clear journey maps, information architecture, user flows, wireframes, prototypes and development-ready experience specifications.
To lead priority journeys such as financial needs analysis, sales illustration and point-of-sale or e-application experiences, ensuring continuity across web, mobile and responsive touchpoints.
To provide functional leadership, task direction, coaching and design‑quality oversight to junior user interface designers, including designers supplied by third‑party teams in other markets such as Vietnam.
To apply and govern the Sun Life Design System usage, reuse established patterns appropriately, and define justified new components, states and interaction behaviours when existing assets do not meet the user need.
To collaborate with product, business and technology stakeholders across regional and market teams, presenting design rationale, trade‑offs, risks and measurable user and business value.