Senior Technical Support Lead — Cloud & Managed Services

Classy Wheeler Limited; Hong Kong; On-site; HKD 334,800 - 446,400; Full time

Job summary

An IT consultancy firm in Hong Kong is seeking a qualified professional to provide tier-1 support and develop customer service practices. Responsibilities include managing support for diverse clients, coordinating projects, and fostering team development. Ideal candidates have over 5 years of relevant experience, strong problem-solving skills, and a background in IT. Proficiency in both Chinese and English is advantageous. Join a dynamic team focused on continuous learning and support excellence.

Qualifications

• 5+ years in system integration or related helpdesk support.
• Strong technical background and innovative mindset.
• Good understanding of vendor support workflows is a plus.

Responsibilities

• Provide tier-1 support to end users.
• Manage and develop customer support practices.
• Project coordination and customer issue tracking.

Skills

Tier-1 support

Problem-solving

Interpersonal skills

Communication

Curiosity

Education

University Graduate / Higher Diploma in Computer Science or IT

Tools

Virtualization technologies

SAN Storage solutions

Backup solutions (e.g., Veeam, Commvault)

Job description

An IT consultancy firm in Hong Kong is seeking a qualified professional to provide tier-1 support and develop customer service practices. Responsibilities include managing support for diverse clients, coordinating projects, and fostering team development. Ideal candidates have over 5 years of relevant experience, strong problem-solving skills, and a background in IT. Proficiency in both Chinese and English is advantageous. Join a dynamic team focused on continuous learning and support excellence.