Senior Infrastructure Lead: IT Systems & Networking

Classy Wheeler Limited; Hong Kong; On-site; HKD 334,800 - 446,400; Full time

Job summary

An IT service solutions provider in Hong Kong is seeking a skilled IT Support Engineer to implement and support infrastructure. Responsibilities include managing technical support, leading a team, and providing Level 3 incident resolution. Candidates should have 4-8 years of experience in technical support and administration, particularly with Windows platforms and networking. The ideal candidate is proactive, detail-oriented, and possesses strong analytical and troubleshooting skills.

Qualifications

• 4 - 8 years' relevant experience in technical support and administration.
• Understanding of networking concepts including TCP/IP, LAN/WAN, DHCP, DNS.
• Experience with virtualization software and cloud architectures preferred.

Responsibilities

• Implementation and support of client’s IT Infrastructure.
• Responsible for systems/technical support and administration.
• Lead a team of Engineers to provide technical assistance.

Skills

Technical support

Troubleshooting

Interpersonal skills

Analytical skills

Education

University degree in IT / Engineering or equivalent

Tools

Microsoft Windows 10/11

Microsoft Office 2019/2016

Windows Server 2019/2016

Cisco Firewall/switches

VMWare

Citrix XenApp

SQL Server

Cloud based Architectures

Job description

An IT service solutions provider in Hong Kong is seeking a skilled IT Support Engineer to implement and support infrastructure. Responsibilities include managing technical support, leading a team, and providing Level 3 incident resolution. Candidates should have 4-8 years of experience in technical support and administration, particularly with Windows platforms and networking. The ideal candidate is proactive, detail-oriented, and possesses strong analytical and troubleshooting skills.