Global IT Support Specialist (Tier 1)

Classy Wheeler Limited; Hong Kong; On-site; HKD 300,000 - 400,000; Full time

Job summary

A French-based international company in Hong Kong is seeking an IT Help Desk professional to provide Tier 1 support for desktops, laptops, and servers. The ideal candidate will have over 2 years of experience in a similar role and possess a Bachelor’s degree in Computer Science. Responsibilities include troubleshooting, vendor management, and enhancing Help Desk processes. Strong communication and customer service skills are essential for this position.

Qualifications

• More than 2 years’ experience of IT Help Desk with a focus on desktop and laptop environments.
• CCNA, MCSA, MCITP, ITIL certificate is preferable.
• Experience with server and network security in an enterprise environment.

Responsibilities

• Provide Tier 1 support for desktops, laptops, servers, and printers.
• Install, troubleshoot, and upgrade desktop and laptop solutions.
• Supervise local IT support of remote site.

Skills

Problem analysis

Effective communication

Vendor management

Customer service orientation

Education

Bachelor degree in Computer Science

Tools

Windows servers

Active Directory

Office365

TCP/IP

Hyper-V

SQL Server

Backup Exec

Job description

A French-based international company in Hong Kong is seeking an IT Help Desk professional to provide Tier 1 support for desktops, laptops, and servers. The ideal candidate will have over 2 years of experience in a similar role and possess a Bachelor’s degree in Computer Science. Responsibilities include troubleshooting, vendor management, and enhancing Help Desk processes. Strong communication and customer service skills are essential for this position.