IT Support & Asset Lifecycle Specialist

Focal Search Pte Ltd; Hong Kong; On-site; HKD 300,000 - 400,000; Full time

Job summary

A technology services provider in Hong Kong is seeking an experienced IT Support Technician. The successful candidate will manage service requests and ensure operational IT assets. Responsibilities include troubleshooting hardware and software issues, providing client support, and maintaining effective communication. Candidates should have over two years of experience in IT support with a strong focus on client satisfaction, along with familiarity with Microsoft Office 365 and various IT tools. This role offers a collaborative environment aimed at enhancing customer service.

Qualifications

• More than two years of experience in a Level 1 or Level 2 support position.
• Strong familiarity with desktop and laptop hardware.
• Knowledge of issue tracking and resolution ticketing systems.

Responsibilities

• Manage service requests, incidents, and trends within SLA.
• Ensure all IT assets are maintained and operational.
• Coordinate with suppliers for timely equipment delivery.

Skills

Written and spoken English communication

Client-focused solutions

Windows and Linux support

Microsoft Office 365 Suite administration

Audio-video support

Tools

ZenDesk

ServiceNow

Endpoint Central

Job description

A technology services provider in Hong Kong is seeking an experienced IT Support Technician. The successful candidate will manage service requests and ensure operational IT assets. Responsibilities include troubleshooting hardware and software issues, providing client support, and maintaining effective communication. Candidates should have over two years of experience in IT support with a strong focus on client satisfaction, along with familiarity with Microsoft Office 365 and various IT tools. This role offers a collaborative environment aimed at enhancing customer service.