1st-Line Helpdesk & IT Support Specialist

Swing Consulting Ltd.; Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Job summary

An IT consulting company in Hong Kong seeks a Technical Support Specialist to provide 1st tier technical support to internal users and customers. Responsibilities include system monitoring, handling service desk inquiries, and managing problem escalations. The ideal candidate holds a diploma or degree in Computer Science and possesses good communication skills. Immediate availability is a plus, with fresh graduates being considered for this role.

Qualifications

• IT support or relevant experience, fresh graduates will be considered.
• Basic PC troubleshooting skills would be an advantage.
• Good computer knowledge and telephone manner.

Responsibilities

• Provide 1st tier technical support to internal users and external customers.
• Perform system monitoring and health checks.
• Handle the hotline and service desk services.

Skills

PC troubleshooting

Communication skills

Customer service skills

Education

Diploma / degree in Computer Science or related IT discipline

Job description

An IT consulting company in Hong Kong seeks a Technical Support Specialist to provide 1st tier technical support to internal users and customers. Responsibilities include system monitoring, handling service desk inquiries, and managing problem escalations. The ideal candidate holds a diploma or degree in Computer Science and possesses good communication skills. Immediate availability is a plus, with fresh graduates being considered for this role.