1st-Line Helpdesk & IT Support Specialist

Swing Consulting Ltd.; Hong Kong; Vor Ort; HKD 167.400 - 279.000; Vollzeit

Zusammenfassung

An IT consulting company in Hong Kong seeks a Technical Support Specialist to provide 1st tier technical support to internal users and customers. Responsibilities include system monitoring, handling service desk inquiries, and managing problem escalations. The ideal candidate holds a diploma or degree in Computer Science and possesses good communication skills. Immediate availability is a plus, with fresh graduates being considered for this role.

Qualifikationen

• IT support or relevant experience, fresh graduates will be considered.
• Basic PC troubleshooting skills would be an advantage.
• Good computer knowledge and telephone manner.

Aufgaben

• Provide 1st tier technical support to internal users and external customers.
• Perform system monitoring and health checks.
• Handle the hotline and service desk services.

Kenntnisse

PC troubleshooting

Communication skills

Customer service skills

Ausbildung

Diploma / degree in Computer Science or related IT discipline

Jobbeschreibung

An IT consulting company in Hong Kong seeks a Technical Support Specialist to provide 1st tier technical support to internal users and customers. Responsibilities include system monitoring, handling service desk inquiries, and managing problem escalations. The ideal candidate holds a diploma or degree in Computer Science and possesses good communication skills. Immediate availability is a plus, with fresh graduates being considered for this role.