Senior Subscriptions Growth Manager - HK

South China Morning Post Publishers Ltd; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

South China Morning Post Publishers Ltd is seeking a Senior Account Manager for Individual Subscriptions in Hong Kong. You will independently manage the full customer lifecycle, drive new subscriber acquisitions, and maximize retention across SCMP’s print and digital offerings.

You will build strong client relationships in English and Cantonese, exceed revenue targets, and collaborate with Product and Marketing teams to optimize subscriber value. This role is based at Causeway Bay.

Qualifications

• Bachelor’s degree in Business, Communications, Marketing, or related discipline.
• 5+ years of proven success in digital sales, retail sales, or account management.
• Experience in subscription-based models, publishing/media, or BI is preferred.
• Fluent in English and Cantonese (written and spoken).
• Proficiency in Salesforce (or equivalent CRM), Piano platform, and Google Suite.

Responsibilities

• Drive revenue by closing new sales and growing existing accounts for SCMP individual subscriptions.
• Retain customers and hit renewal revenue targets.
• Manage end-to-end customer lifecycle and provide best-in-class support.
• Follow up on inbound leads and win back churned subscribers.
• Oversee onboarding and lifecycle engagement of subscribers.
• Log sales orders and subscriber data accurately in Salesforce/CRM, and share insights with product/marketing teams.

Skills

Digital sales

Account management

Interpersonal skills

Self-starter

Client-facing communication

Education

Bachelor's degree in Business/Marketing

Tools

Salesforce

Piano

Google Suite

Job description

South China Morning Post Publishers Ltd is seeking a Senior Account Manager for Individual Subscriptions in Hong Kong. You will independently manage the full customer lifecycle, drive new subscriber acquisitions, and maximize retention across SCMP’s print and digital offerings.

You will build strong client relationships in English and Cantonese, exceed revenue targets, and collaborate with Product and Marketing teams to optimize subscriber value. This role is based at Causeway Bay.