Senior Satellite NOC Engineer – 24/7 Operations

PCCW GLOBAL Limited; Hong Kong; Presencial; HKD 360.000 - 480.000; Jornada completa

Descripción de la vacante

PCCW GLOBAL Limited is seeking a Senior Operations Engineer to perform daily Hong Kong Satellite Network Operation Center duties, ensuring 24-hour roster-based fault resolution and TV broadcasting service delivery for Global Service customers.

The role involves monitoring, fault diagnosis, and coordination with related parties to maintain high service levels and uninterrupted operations. Strong English proficiency and a proactive, customer-focused mindset are essential.

Formación

• Higher Certificate in Electronic/Electrical Engineering or equivalent (HKCEE/HKDSE with English) and 6+ years of related experience.
• Solid knowledge of satellite equipment operations.
• Customer-oriented, proactive, self-motivated and able to work under pressure.
• Strong command of spoken and written English.

Responsabilidades

• Perform 24/7 round-the-clock monitoring to maintain service levels.
• Monitor alarms and promptly respond to anomalies.
• Diagnose and resolve system faults to ensure uninterrupted operations.
• Execute operational requests per procedures.
• Update service periods and comments for TV/GTVN broadcasting services.
• Perform daily routine jobs.
• Escalate issues to higher-level support when required.
• Support customer operations/change requests/maintenance with related parties.
• Complete pre-assigned tasks to support NOC operations.

Conocimientos

Satellite operations

English proficiency

Customer orientation

Educación

HKCEE/HKDSE equivalent

Descripción del empleo

PCCW GLOBAL Limited is seeking a Senior Operations Engineer to perform daily Hong Kong Satellite Network Operation Center duties, ensuring 24-hour roster-based fault resolution and TV broadcasting service delivery for Global Service customers.

The role involves monitoring, fault diagnosis, and coordination with related parties to maintain high service levels and uninterrupted operations. Strong English proficiency and a proactive, customer-focused mindset are essential.