Senior Operations Engineer II

PCCW GLOBAL Limited; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Job summary

PCCW GLOBAL Limited is seeking a Senior Operations Engineer to perform daily Hong Kong Satellite Network Operation Center duties, ensuring 24-hour roster-based fault resolution and TV broadcasting service delivery for Global Service customers.

The role involves monitoring, fault diagnosis, and coordination with related parties to maintain high service levels and uninterrupted operations. Strong English proficiency and a proactive, customer-focused mindset are essential.

Qualifications

• Higher Certificate in Electronic/Electrical Engineering or equivalent (HKCEE/HKDSE with English) and 6+ years of related experience.
• Solid knowledge of satellite equipment operations.
• Customer-oriented, proactive, self-motivated and able to work under pressure.
• Strong command of spoken and written English.

Responsibilities

• Perform 24/7 round-the-clock monitoring to maintain service levels.
• Monitor alarms and promptly respond to anomalies.
• Diagnose and resolve system faults to ensure uninterrupted operations.
• Execute operational requests per procedures.
• Update service periods and comments for TV/GTVN broadcasting services.
• Perform daily routine jobs.
• Escalate issues to higher-level support when required.
• Support customer operations/change requests/maintenance with related parties.
• Complete pre-assigned tasks to support NOC operations.

Skills

Satellite operations

English proficiency

Customer orientation

Education

HKCEE/HKDSE equivalent

Job description

The Senior Operations Engineer is responsible for performing daily Hong Kong Satellite Network Operation Center operational duties and delivering 24-hour roster-based VSAT fault resolution/Operation request
services and TV broadcasting service. This position ensures uninterrupted operations and high service levels forGlobal Service customers.

Major Responsibilities

• Perform 24/7 round the clock monitoring to ensure service levels are maintained for Global Service customers, guaranteeing customer satisfaction through performance oversight.
• Continuously monitor alarms and respond promptly to anomalies.

Service Support & Restoration

• Diagnose and resolve system faults (Fault Handling) to ensure uninterrupted operations.
• Execute operational requests in accordance with established procedures.
• Update service period and comment for occasional TV / GTVN broadcasting service performed.
• Perform the daily routine jobs.
• Escalate issues to higher level support or management when required.
• Support Customer Operation / Change Request / Maintenance activity that coordinates with related party to conduct the customer request and provide promptly and periodically response.
• Perform pre-assigned tasks and other related duties as assigned to support overall NOC operations.

Compliance & Security

• Comply and act in accordance with PCCW Global Network Operation Center information security policy andPCCW Group policies on Personal Data Privacy.

Qualification/Skills

• Higher Certificate in Electronic/Electrical Engineering, or 5 subject passes in HKCEE (including English), or 5 subject passes in HKDSE (including English), with at least 6 years of relevant work experience, or equivalent practical experience in related fields.
• Solid knowledge of satellite equipment operations.
• Customer oriented, proactive, self-motivated, and able to perform effectively under pressure.
• Strong command of spoken and written English.