Global Network Operations Lead

PCCW GLOBAL Limited; Hong Kong; On-site; HKD 500,000 - 700,000; Full time

Job summary

PCCW Global Limited is seeking an Operations Supervisor to lead 24x7 network operations, ensuring uninterrupted data services for global customers and strict adherence to SLAs. You will guide incident response, coordinate with cross-functional teams, and provide expert technical direction to quickly restore services across Subsea IPLC, IEPL, and Managed Data services.

You'll manage a team to monitor performance, drive process improvements, and uphold security and privacy guidelines in a dynamic

Qualifications

• University degree or equivalent in electronic/information technology engineering or related field.
• 4 years’ data center/data communication experience OR 8 years with relevant certificate.
• Knowledge of digital transmission standards and fault management.
• Proven people management experience at multiple levels.
• Strong vendor management and communication skills.
• Customer-oriented, self-motivated and able to work under pressure.
• Detail-oriented and able to manage multiple priorities.

Responsibilities

• Oversee 24x7 monitoring of network performance and subsea cable systems to meet SLAs.
• Provide on-the-spot technical guidance to resolve issues promptly.
• Lead and manage team members to deliver incident updates and operational requests; train and motivate staff.
• Coordinate with internal teams and partners to restore circuits during outages; minimize downtime.
• Review and implement new techniques to improve efficiency and center performance.
• Adhere to information security policies and privacy guidelines.

Skills

Team management

Incident management

Customer focus

Analytical thinking

Problem solving

Communication

Vendor management

Leadership

Education

Bachelor's degree in Electronic/Information Technology Engineering

City & Guilds Full Technological Certificate in Electronic/Electrical Engineering

Tools

CCNA

Job description

PCCW Global Limited is seeking an Operations Supervisor to lead 24x7 network operations, ensuring uninterrupted data services for global customers and strict adherence to SLAs. You will guide incident response, coordinate with cross-functional teams, and provide expert technical direction to quickly restore services across Subsea IPLC, IEPL, and Managed Data services.

You'll manage a team to monitor performance, drive process improvements, and uphold security and privacy guidelines in a dynamic