Senior Retail Operations Lead - Multi-Market

Leadingnation

Hong Kong

On-site

HKD 420,000 - 700,000

Full time

7 days ago
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Job summary

Leadingnation seeks a Senior Retail Specialist to support the Retail Director in Hong Kong and Macau. You will drive operational standards, coordinate cross-functional activities and support store openings, renovations, and global initiatives to ensure superior in-store experiences.

The role requires extensive retail operations experience, strong organization and communication skills, and the ability to work in a fast-paced, multi-market environment.

Qualifications

  • Bachelor's degree in business management, marketing or related discipline.
  • Minimum 5 years of experience in retail operations, store management, or multi-store support.
  • Premium or luxury retail experience preferred.
  • Well organized with strong numerical & analytical skills.
  • Excellent communication and interpersonal abilities to manage store-office relationships.

Responsibilities

  • Analyze, define, implement and execute new operating standards to harmonize practices across markets.
  • Implement and monitor the Master of Retail following global operations guidelines.
  • Propose improvements and implement changes aligned with HQ Retail Operations strategies.
  • Monitor OPEX-related activities and optimize workflows to improve efficiency and cost control.
  • Support store openings, relocations, renovations, and project coordination.
  • Coordinate cross-functional teams (CRM, Merchandising, IT, VM, Finance) to ensure timely setup.
  • Enable seamless communication between stores and the office, escalating issues when needed.
  • Assist after-sales coordination and ensure client experience is enhanced.

Skills

Well organized
Detail-oriented
Analytical
Excellent communication
Interpersonal skills
Problem solving
Team player
Collaborative
Resilient
Adaptable

Education

Bachelor's degree

Tools

MS Office

Job description

Leadingnation seeks a Senior Retail Specialist to support the Retail Director in Hong Kong and Macau. You will drive operational standards, coordinate cross-functional activities and support store openings, renovations, and global initiatives to ensure superior in-store experiences.

The role requires extensive retail operations experience, strong organization and communication skills, and the ability to work in a fast-paced, multi-market environment.

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