Senior Retail Operations Lead - Multi-Market

Leadingnation; Hong Kong; On-site; HKD 420,000 - 700,000; Full time

Job summary

Leadingnation seeks a Senior Retail Specialist to support the Retail Director in Hong Kong and Macau. You will drive operational standards, coordinate cross-functional activities and support store openings, renovations, and global initiatives to ensure superior in-store experiences.

The role requires extensive retail operations experience, strong organization and communication skills, and the ability to work in a fast-paced, multi-market environment.

Qualifications

• Bachelor's degree in business management, marketing or related discipline.
• Minimum 5 years of experience in retail operations, store management, or multi-store support.
• Premium or luxury retail experience preferred.
• Well organized with strong numerical & analytical skills.
• Excellent communication and interpersonal abilities to manage store-office relationships.

Responsibilities

• Analyze, define, implement and execute new operating standards to harmonize practices across markets.
• Implement and monitor the Master of Retail following global operations guidelines.
• Propose improvements and implement changes aligned with HQ Retail Operations strategies.
• Monitor OPEX-related activities and optimize workflows to improve efficiency and cost control.
• Support store openings, relocations, renovations, and project coordination.
• Coordinate cross-functional teams (CRM, Merchandising, IT, VM, Finance) to ensure timely setup.
• Enable seamless communication between stores and the office, escalating issues when needed.
• Assist after-sales coordination and ensure client experience is enhanced.

Skills

Well organized

Detail-oriented

Analytical

Excellent communication

Interpersonal skills

Problem solving

Team player

Collaborative

Resilient

Adaptable

Education

Bachelor's degree

Tools

MS Office

Job description

Leadingnation seeks a Senior Retail Specialist to support the Retail Director in Hong Kong and Macau. You will drive operational standards, coordinate cross-functional activities and support store openings, renovations, and global initiatives to ensure superior in-store experiences.

The role requires extensive retail operations experience, strong organization and communication skills, and the ability to work in a fast-paced, multi-market environment.