Retail Operations Executive (Luxury / Retail)

KOS International Limited; Hong Kong; On-site; HKD 420,000 - 720,000; Full time

Job summary

KOS International Limited in Hong Kong is seeking a Retail Operations Executive to support premium execution of boutique operations across the Hong Kong network and to drive consistent client experiences.

You will partner with store teams and internal functions to uphold brand standards, coordinate openings and campaigns, and deliver accurate reporting on sales, traffic, and operations to the Retail Excellence Manager.

Qualifications

• Experience in luxury or premium retail operations.
• Strong organisational and analytical skills.
• Ability to coordinate with multiple departments and vendors.

Responsibilities

• Coordinate day‑to‑day retail operations across Hong Kong boutiques.
• Maintain retail procedures, calendars, and brand guidelines.
• Monitor store readiness, uniforms, facilities, and maintenance.
• Support boutique openings, relocations, and campaigns.
• Prepare weekly and monthly retail reports for management.
• Collaborate with IT, Finance, HR, and Visual Merchandising.
• Ensure client experience reflects luxury standards.

Skills

Operational excellence

Cross-functional coordination

Data reporting

Job description

Retail Operations Executive (Luxury / Retail)

The Retail Operations Executive supports the effective, consistent, and premium execution of retail operations across the Hong Kong boutique network. This role partners closely with store teams and internal functions to ensure operational excellence, timely reporting, compliance with brand standards, smooth implementation of retail initiatives, and an elevated client experience.

The successful candidate will be highly organised, detail-oriented, commercially aware, and comfortable working in a fast-paced luxury retail environment. They will act as a key link between the Head of Retail, boutique teams, and cross-functional stakeholders.

Key Responsibilities

Retail Operations Support

Support the Retail Management team in the day-to-day coordination and execution of retail operational initiatives across Hong Kong boutiques.

Maintain and communicate retail operating procedures, guidelines, calendars, and toolkits to ensure stores are aligned with brand standards and local market requirements.

Monitor store operational readiness, including opening and closing procedures, store supplies, uniforms, staff facilities, maintenance follow-up, and business-continuity arrangements.

Coordinate with boutique teams and relevant internal departments on operational issues, ensuring timely follow-up and resolution.

Support new boutique openings, relocations, renovations, pop-ups, store events, and other retail projects as required.

Assist with the implementation and follow-up of retail policies, process improvements, and operational best practices.

Store Standards and Client Experience

Support regular boutique visits, operational reviews, and follow-up actions to ensure compliance with brand standards, visual requirements, service protocols, and operational procedures.

Assist in reviewing store environments and operational touchpoints that affect the client journey, including queue management, appointment processes, cashiering, gift wrapping, after-sales handover, and client hospitality.

Work closely with boutique managers to identify operational gaps and support practical improvement plans.

Coordinate materials, communications, and logistics for client activations, boutique events, seasonal launches, and retail campaigns.

Help ensure that all client-facing operations reflect the brand's luxury positioning, attention to detail, and service expectations.

Reporting and Business Analysis

Consolidate regular retail reports, including sales performance, traffic, conversion, average transaction value, units per transaction, productivity, and other relevant boutique KPIs.

Prepare weekly, monthly, and ad hoc reports, presentation materials, and meeting documents for the Retail Excellence Manager and wider management team.

Track operational performance indicators, store action plans, and project timelines; highlight risks, delays, and follow-up requirements.

Support analysis of store performance and operational trends, translating findings into clear and actionable observations for boutique teams.

Maintain accurate records of operational expenses, purchase requests, invoices, vendor documentation, and retail-related budgets where applicable.

Cross-Functional Coordination

Liaise with Retail, Finance, HR, IT, Visual Merchandising, Marketing/CRM, Supply Chain, Customer Service, Security, and external vendors to support retail operations.

Coordinate with IT and relevant teams on point-of-sale systems, retail tools, store devices, user access, and issue escalation.

Support stock-related operational processes in partnership with store teams, inventory control, logistics, and finance, including stock counts, transfers, discrepancies, and documentation.

Assist with the coordination of retail training sessions, store communications, town halls, and operational briefings.

Ensure accurate, timely, and professional communication with internal and external stakeholders.

Administration

Support boutiques in complying with company policies, internal controls, cash-handling procedures, security requirements, health and safety practices, and local regulatory requirements.

Assist with audit preparation, documentation collection, action tracking, and follow-up on audit findings.

Maintain organised filing systems and ensure operational documents, reports, and records are complete, accurate, and confidential.

Identify recurring operational issues and recommend process improvements to strengthen efficiency, consistency, and compliance.