Senior Payments Growth Operations Lead

Red Begonia Limited; Hong Kong Island; On-site; HKD 420,000 - 640,000; Full time

Job summary

RedotPay is seeking a Payment Operations Specialist to ensure smooth payment processing across its platforms, while driving improvements through Growth Operations. You will monitor performance, investigate issues, and optimize processes to increase payment success rates and reduce friction.

Responsibilities include monitoring health, resolving failures, coordinating with cross-functional teams, and maintaining runbooks and SOPs to support scalable, reliable payments operations.

Qualifications

• Bachelor’s degree in Business, Finance, Computer Science, Engineering, or related field (or equivalent practical experience).
• 2+ years of experience in payments operations, fintech operations, transaction monitoring, payments support, or payment processing.

Responsibilities

• Monitor payment processing health across platforms, gateways, and integrations.
• Investigate and resolve payment failures, delays, reversals, chargebacks, disputes, and settlement issues.
• Ensure timely reconciliation of transactions and settlement reporting.
• Coordinate with engineering, support, compliance, fraud, and vendor teams to resolve root causes.
• Maintain operational documentation: runbooks, escalation paths, incident notes, and standard operating procedures.

Skills

payments operations

fintech operations

transaction monitoring

payments support

payment processing

Education

Bachelor's degree (Business/Finance/CS/engineering)

Job description

RedotPay is seeking a Payment Operations Specialist to ensure smooth payment processing across its platforms, while driving improvements through Growth Operations. You will monitor performance, investigate issues, and optimize processes to increase payment success rates and reduce friction.

Responsibilities include monitoring health, resolving failures, coordinating with cross-functional teams, and maintaining runbooks and SOPs to support scalable, reliable payments operations.