Product Operations Specialist (Growth)

RedotPay; Hong Kong; On-site; HKD 500,000 - 900,000; Full time

Job summary

RedotPay is seeking a Payment Operations Specialist to ensure reliable payment processing across its payment flows and drive improvements through Growth Operations. You will monitor performance, investigate issues, coordinate with internal and external teams, and optimize processes to boost payment success and reduce friction.

The role emphasizes collaboration with Product, Engineering, Risk/Fraud, and Support, plus the design of dashboards and automation to improve efficiency.

Qualifications

• Bachelor’s degree in Business, Finance, Computer Science, Engineering, or related field (or equivalent practical experience).
• 2+ years of experience in payments operations, fintech operations, transaction monitoring, payments support, or payment processing
• Strong understanding of payment lifecycles: authorization, capture, settlement, reversals, refunds, disputes/chargebacks.
• Exposure to Growth Operations concepts (experimentation, KPI-driven optimization, funnels).
• Experience with operational metrics and performance analysis
• Comfortable collaborating cross-functionally with technical and non-technical teams.
• Candidate with more experience will be treated as Manager.

Responsibilities

• Monitor payment processing health across platforms, gateways, and integrations.
• Investigate and resolve payment failures, delays, reversals, chargebacks, disputes, and settlement issues.
• Ensure timely reconciliation of transactions and settlement reporting.
• Coordinate with engineering, support, compliance, fraud, and vendor teams to resolve root causes.
• Maintain operational documentation: runbooks, escalation paths, incident notes, and standard operating procedures.
• Use operational and payment performance data to identify bottlenecks impacting conversion and payment success rate.
• Partner with Product, Engineering, Risk/Fraud, and Customer Support to define hypotheses for improvement (e.g., reducing decline rate, improving retry logic, faster resolution).
• Track KPIs, analyze results, and recommend scalable changes (processes, tooling, vendor configurations, integration improvements).
• Build and maintain dashboards and reporting that support growth-oriented operations decision-making.
• Identify recurring operational issues and implement improvements to reduce manual handling.
• Propose automation opportunities (alerts, routing, reconciliation workflows, logs, and tooling enhancements).
• Maintain quality control for operational tasks and ensure adherence to SLAs.

Skills

Payments operations

Fintech operations

Transaction monitoring

Payments support

Payment processing

Growth Operations

Education

Bachelor’s degree in Business, Finance, CS, Engineering, or related field

Job description

RedotPay is a global crypto payment fintech that integrates blockchain solutions into traditional banking and finance infrastructure. Our user-friendly crypto platform empowers millions worldwide to spend and send crypto assets, providing faster, more accessible and inclusive financial services. We are dedicated to advancing financial inclusion for the unbanked and supporting crypto enthusiasts, driving the global adoption of secure and flexible crypto-powered financial solutions. Join us in shaping the future of finance and making a meaningful impact on a global scale.

About the Role

As a Payment Operations Specialist, you will ensure smooth, reliable payment processing across RedotPay's payment flows - while also driving measurable improvements through Growth Operations. You will monitor payment performance, investigate issues, coordinate with internal and external teams, and optimize processes that increase payment success rate, reduce customer friction, and improve operational efficiency.

Key Responsibilities

1) Payment Operations & Reliability

• Monitor payment processing health across platforms, gateways, and integrations.
• Investigate and resolve payment failures, delays, reversals, chargebacks, disputes, and settlement issues.
• Ensure timely reconciliation of transactions and settlement reporting.
• Coordinate with engineering, support, compliance, fraud, and vendor teams to resolve root causes.
• Maintain operational documentation: runbooks, escalation paths, incident notes, and standard operating procedures.

2) Growth Operations

• Use operational and payment performance data to identify bottlenecks impacting conversion and payment success rate.
• Partner with Product, Engineering, Risk/Fraud, and Customer Support to define hypotheses for improvement (e.g., reducing decline rate, improving retry logic, faster resolution).
• Track KPIs, analyze results, and recommend scalable changes (processes, tooling, vendor configurations, integration improvements).
• Build and maintain dashboards and reporting that support growth-oriented operations decision-making.

3) Process Improvement & Automation

• Identify recurring operational issues and implement improvements to reduce manual handling.
• Propose automation opportunities (alerts, routing, reconciliation workflows, logs, and tooling enhancements).
• Maintain quality control for operational tasks and ensure adherence to SLAs.

Required Qualifications

• Bachelor’s degree in Business, Finance, Computer Science, Engineering, or related field (or equivalent practical experience).
• 2+ years of experience in payments operations, fintech operations, transaction monitoring, payments support, or payment processing
• Strong understanding of payment lifecycles: authorization, capture, settlement, reversals, refunds, disputes/chargebacks.
• Exposure to Growth Operations concepts (experimentation, KPI-driven optimization, funnels).
• Experience with operational metrics and performance analysis
• Comfortable collaborating cross-functionally with technical and non-technical teams.
• Candidate with more experience will be treated as Manager.