Senior Operations Transformation Lead - Process Design

METRO Sourcing International Limited; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Benefits offered by this job

Annual leave 18 days

5-day week + 13th month bonus

Flexible office space

Diverse work environment

Professional development

Sponsorship for development

Job summary

METRO Sourcing International is seeking a transformation professional to independently frame complex business problems, redesign operating workflows and drive structural change across functions in Hong Kong. You will work on high-impact transformation initiatives involving process redesign, decision-making workflows, operating model evolution and cross-functional orchestration.

The role requires strong business judgement, systems thinking and the ability to operate in ambiguous environments

Qualifications

• 8+ years in business transformation or related fields.
• Proven track record leading cross-functional change initiatives.
• Experience redesigning future-state processes and improving how organisations operate at scale.
• Experience with complex operational environments involving multiple stakeholders, functions or markets.
• Experience working with Digital or Technology teams to enable transformation initiatives.
• Background in retail, sourcing, supply chain or transformation-driven environments is advantageous.

Responsibilities

• Analyse complex operational challenges, process inefficiencies and cross-functional friction points.
• Structure ambiguous situations into clear problem statements, priorities and actionable pathways.
• Redesign end-to-end business processes and future-state workflows across functions.
• Develop scalable operating approaches that improve coordination, transparency and decision quality.
• Translate complexity into structured narratives and recommendations for leadership teams.

Skills

Business transformation

Process redesign

Operating model improvement

Strategic problem framing

Cross-functional alignment

Facilitation

Ambiguity navigation

Job description

METRO Sourcing International is seeking a transformation professional to independently frame complex business problems, redesign operating workflows and drive structural change across functions in Hong Kong. You will work on high-impact transformation initiatives involving process redesign, decision-making workflows, operating model evolution and cross-functional orchestration.

The role requires strong business judgement, systems thinking and the ability to operate in ambiguous environments