Established Financial Institution - VP, Ops Transformation

Robert Half Hong Kong Limited; Hong Kong; On-site; HKD 1,500,000 - 2,100,000; Full time

Job summary

Robert Half Hong Kong Limited represents a leading financial institution seeking a Senior Transformation & Change Leader to drive strategic programs across strategy, operations and innovation. You will oversee large-scale initiatives, strengthen governance and enable continuous improvement.

The role requires about 15 years within financial services, strong leadership, and a track record in delivering complex enterprise change, automation, and digital transformation in a regulated environment.

Qualifications

• About 15 years of experience in financial services.
• Proven success leading transformation, operational improvement, or enterprise change programs.
• Strong leadership with ability to build and develop high-performing teams.
• Experience delivering cross-functional initiatives across multiple business units.
• Strong problem-solving and risk management judgement.
• Experience driving technology adoption, automation, or digital workflows.

Responsibilities

• Lead large-scale transformation programs and business enhancement initiatives.
• Develop and coach a high-performing team, with focus on accountability and succession planning.
• Champion automation, AI-enabled tools, and digital workflows to improve productivity.
• Establish governance frameworks, procedures, controls, and best practices.
• Oversee payment and fee administration activities with robust controls and risk management.
• Drive cross-functional project delivery from planning to implementation.
• Engage internal and external stakeholders as a trusted advisor on strategic initiatives.
• Identify opportunities to streamline processes and improve operating efficiency.
• Design scalable operating models to support long-term growth in a dynamic environment.
• Promote continuous improvement and adoption of new ways of working across the business.

Skills

Strategic transformation

Leadership

Change management

Digital transformation

Automation

Stakeholder engagement

Project delivery

English & Chinese

Job description

Our client is an established financial institution with a strong market presence and a reputation for operational excellence. The organization operates within a highly regulated and fast-moving environment, where collaboration, stakeholder engagement, and service quality are critical to success.

This is an excellent opportunity for professionals with a background in transformation, business management, or strategic change who are looking to make a lasting impact. The position sits at the intersection of strategy, operations, and innovation, with responsibility for leading major initiatives, driving process modernization, strengthening governance frameworks, and fostering a culture of continuous improvement.

The Role

• Strategic Transformation & Change Management: Lead large-scale transformation programs and business enhancement initiatives, ensuring successful execution of strategic priorities while improving operational agility, efficiency, and scalability.
• Team Leadership & Capability Building: Manage and develop a high-performing team, fostering a culture of accountability, collaboration, and innovation while strengthening succession planning and future leadership capability.
• Digital Innovation & Automation: Champion the adoption of emerging technologies by implementing automation solutions, AI-enabled tools, digital workflows, and process improvements to enhance productivity and service delivery.
• Operational Governance: Establish and maintain effective governance frameworks, operating procedures, controls, and best practices to support sustainable business growth and regulatory requirements.
• Payment & Fee Administration: Provide oversight of business-critical payment and fee-related activities, ensuring robust controls, timely execution, risk management, and continuous enhancement of operational processes.
• Project Delivery: Lead cross-functional projects from planning through implementation, coordinating stakeholders, managing risks, and ensuring successful delivery of business objectives.
• Stakeholder Engagement: Build strong working relationships with internal and external stakeholders, serving as a key representative for strategic initiatives and operational developments.
• Business Process Optimization: Identify opportunities to streamline workflows, improve service quality, reduce manual effort, and strengthen operating efficiencies across the organization.
• Future Operating Model Development: Design and implement scalable operating models, supporting long-term business growth, increasing market demands, and a rapidly evolving operating environment.
• Innovation & Continuous Improvement: Promote a forward-thinking mindset by driving ongoing improvement initiatives and supporting the adoption of new ways of working across the business.

Your Profile

• About 15 years of relevant experience gained within financial services
• Proven success leading strategic transformation, operational improvement, or enterprise change programs.
• Strong leadership experience with the ability to build, motivate, and develop high-performing teams.
• Demonstrated expertise in project delivery, stakeholder engagement, and managing complex initiatives across multiple business functions.
• Ability to balance strategic thinking with hands-on execution and deliver measurable business outcomes.
• Commercially minded with strong problem-solving skills and sound risk management judgement.
• Experience driving technology adoption, automation initiatives, digital transformation, or process re-engineering programs.
• Adaptable, resilient, and comfortable operating in a fast-changing and evolving environment.
• Excellent communication and presentation skills with strong analytical capabilities.
• Fluent in English and Chinese; Mandarin language skills would be an advantage.

Reference Number: 67010-0013497802