Senior Business Analyst (Operations Transformation & Efficiency, Buying office)

METRO Sourcing International Limited; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Benefits offered by this job

Annual leave 18 days

5-day week + 13th month bonus

Flexible office space

Diverse work environment

Professional development

Sponsorship for development

Job summary

METRO Sourcing International is seeking a transformation professional to independently frame complex business problems, redesign operating workflows and drive structural change across functions in Hong Kong. You will work on high-impact transformation initiatives involving process redesign, decision-making workflows, operating model evolution and cross-functional orchestration.

The role requires strong business judgement, systems thinking and the ability to operate in ambiguous environments

Qualifications

• 8+ years in business transformation or related fields.
• Proven track record leading cross-functional change initiatives.
• Experience redesigning future-state processes and improving how organisations operate at scale.
• Experience with complex operational environments involving multiple stakeholders, functions or markets.
• Experience working with Digital or Technology teams to enable transformation initiatives.
• Background in retail, sourcing, supply chain or transformation-driven environments is advantageous.

Responsibilities

• Analyse complex operational challenges, process inefficiencies and cross-functional friction points.
• Structure ambiguous situations into clear problem statements, priorities and actionable pathways.
• Redesign end-to-end business processes and future-state workflows across functions.
• Develop scalable operating approaches that improve coordination, transparency and decision quality.
• Translate complexity into structured narratives and recommendations for leadership teams.

Skills

Business transformation

Process redesign

Operating model improvement

Strategic problem framing

Cross-functional alignment

Facilitation

Ambiguity navigation

Job description

About the Role

METRO Sourcing International is redesigning how decisions, processes and workflows operate across the value chain. We are looking for a high-caliber transformation professional who can independently frame complex business problems, redesign operational workflows and drive structural change across functions.

This is not a traditional IT Business Analyst role focused primarily on requirements gathering or system implementation coordination. We are looking for someone who can think strategically, challenge assumptions, simplify complexity and shape how the organization works in the future.

You will work on high-impact transformation initiatives involving process redesign, decision-making workflows, operating model evolution and cross-functional orchestration. The role requires strong business judgement, systems thinking and the ability to operate effectively in ambiguous environments where problems are not clearly defined upfront.

What You’ll Do:

Business Problem Framing & Transformation Design

• Analyse complex operational challenges, process inefficiencies and cross-functional friction points

• Structure ambiguous situations into clear problem statements, priorities and actionable pathways

• Redesign end-to-end business processes and future-state workflows across functions

• Develop scalable operating approaches that improve coordination, transparency and decision quality

• Challenge existing assumptions, ways of working and organisational inefficiencies

Cross-Functional Alignment & Decision Facilitation

• Facilitate discussions across business functions to align priorities, decisions and execution approaches

• Lead workshops and working sessions to build shared understanding and drive progress

• Identify trade-offs, dependencies and organisational impacts across initiatives

• Translate complexity into structured narratives and recommendations for leadership teams

• Influence stakeholders across functions without relying on formal authority

Workflow & Digital Enablement

• Work closely with Digital and functional teams to improve workflow effectiveness, process integration and operational visibility

• Support the design of scalable digital workflows and decision-support capabilities

• Identify opportunities to simplify coordination, reduce manual dependency and improve operational flow

• Ensure business requirements and operational intent are clearly translated into workable solutions

Change & Operational Adoption

• Support teams through process and workflow changes

• Drive adoption of new ways of working and decision routines

• Build trusted relationships across functions and act as a strategic partner throughout transformation initiatives

• Help create a culture of ownership, clarity and operational agility

What We’re Looking For:

Experience & Background

• 8+ years of experience in business transformation, process redesign, operational excellence, operating model improvement, strategic process management or related areas

• Proven track record leading or shaping cross-functional business change initiatives

• Experience redesigning future-state processes and improving how organisations operate at scale

• Strong exposure to complex operational environments involving multiple stakeholders, functions or markets

• Experience working alongside Digital or Technology teams to enable business transformation initiatives

• Background in retail, sourcing, supply chain, operations or transformation-driven environments is advantageous

Thinking & Problem-Solving Capability

• Strong logical reasoning and structured thinking

• Able to quickly understand unfamiliar business domains, workflows and organisational dynamics

• Strong systems thinking — able to connect processes, behaviours, decisions and business outcomes

• Comfortable operating in ambiguity without waiting for detailed direction

• Able to simplify complexity and articulate clear recommendations with confidence

• Willing to challenge assumptions constructively and push discussions beyond surface-level analysis

Ways of Working

• Operates with high ownership, autonomy and accountability

• Strong facilitator and communicator across different stakeholder groups

• Able to balance strategic thinking with practical execution

• Comfortable working in evolving environments where solutions must be created rather than followed

• Naturally curious, proactive and improvement-oriented

Why This Role Matters

This role will help shape how METRO Sourcing International operates in the future — how decisions are made, how teams coordinate, and how workflows are designed across the organisation.

You will work on high-visibility transformation initiatives with significant ownership and the opportunity to influence structural business change at scale.

This is a role for someone who enjoys solving difficult operational problems, designing better ways of working and driving meaningful organizational impact.

You can enjoy:

• 18 days annual leave

• 5-day work week, 13th month salary & performance bonus

• Flexi Office Space with flexible working hours and home office option

• Diverse and Inclusive work environment

• Professional training and career advancement opportunities

• Training Sponsorship for personal professional development

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員工福利 Benefits

• 五天工作 5-Day Work
• 彈性上班時間 Flexible Working Hours
• 表現獎金/ 勤工獎 Performance Bonus
• 行業 Industry
  • 貿易 Trading
• 工作種類 Job Category
  • 管理 (綜合管理) Management (General Management)
• 工作地點 Location
  • 九龍灣 Kowloon Bay