Operations Transformation Lead: Drive cross-functional impact

Ambition; Hong Kong; On-site; HKD 180,000 - 250,000; Full time

Job summary

Ambition is seeking a senior transformation and operations professional in Hong Kong to lead cross-functional initiatives and redesign core workflows. The role requires deep experience in process improvement, strategic thinking, and stakeholder management, with a proven track record of turning complex topics into actionable guidance.

You will partner with digital and business teams to deliver scalable, tech-enabled operating models.

Qualifications

• 8+ years in transformation, process improvement, or operational strategy roles.
• Experience leading cross-functional change initiatives at scale.
• Ability to redesign processes and improve organisational effectiveness.

Responsibilities

• Examine operational bottlenecks, inefficiencies, and pain points across teams.
• Break down unclear or complex situations into defined issues, priorities, and actionable steps.
• Rebuild workflows and processes across functions to create more efficient future-state operations.
• Design scalable ways of working that enhance alignment, clarity, and decision effectiveness.
• Question existing practices and identify opportunities to improve how the organisation operates.
• Bring together different functions to align on priorities, decisions, and ways of execution.
• Facilitate working sessions and discussions to move initiatives forward.
• Assess trade-offs, interdependencies, and broader organisational impact of initiatives.
• Simplify complex topics into clear insights and recommendations for senior stakeholders.
• Influence stakeholders across teams without relying on hierarchical authority.
• Collaborate with digital and business teams to improve workflows, integration, and transparency.
• Contribute to the design of scalable, tech-enabled processes and decision-support tools.
• Identify ways to streamline operations, reduce manual effort, and improve coordination.
• Ensure business needs are clearly translated into practical and effective solutions.
• Support teams in transitioning to new processes and operating models.
• Encourage adoption of improved workflows and decision-making practices.
• Build strong relationships across functions to drive transformation initiatives.
• Promote a culture focused on accountability, clarity, and adaptability.

Skills

Transformation

Process improvement

Cross-functional change

Structured thinking

Independent ownership

Strategic thinking

Stakeholder management

Job description

Ambition is seeking a senior transformation and operations professional in Hong Kong to lead cross-functional initiatives and redesign core workflows. The role requires deep experience in process improvement, strategic thinking, and stakeholder management, with a proven track record of turning complex topics into actionable guidance.

You will partner with digital and business teams to deliver scalable, tech-enabled operating models.