Senior Luxury Concierge & Customer Care Advisor

Aspire Lifestyles (HK) Limited

Hong Kong

On-site

HKD 167,000 - 279,000

Full time

9 days ago

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Benefits offered by this job

Structured training

Medical insurance

Discretionary bonus

Birthday leave

Double pay

Career progression

Job summary

Aspire Lifestyles (HK) Limited is a premier concierge and lifestyle services provider seeking a Customer Care Advisor to deliver exceptional service to premium clients through phone, live chat and email. The role emphasizes creating memorable experiences and tailored recommendations in travel, hotel, dining, and entertainment.

You will engage with international contacts, maintain a high-quality client experience, and participate in a fast-paced, shift-based environment to support loyalty and

Qualifications

Proven experience in customer service or call center is preferred.
Strong communication skills in English, Cantonese, and Mandarin.
Willing to work on shifts including weekends and public holidays.
Experience with luxury brands or hospitality is an advantage.

Responsibilities

Provide high-quality personal customer services via phone, live chat and email.
Understand customer needs and offer tailored travel, hotel, dining and lifestyle arrangements.
Deliver comprehensive, one-stop solutions to strengthen engagement.
Stay informed about lifestyle trends to ensure best-in-class experiences.
Handle ad-hoc projects as assigned.

Skills

Customer service

Multitasking

Communication

English proficiency

Cantonese

Mandarin

Job description

You will engage with international contacts, maintain a high-quality client experience, and participate in a fast-paced, shift-based environment to support loyalty and

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