Luxury Customer Experience Concierge
Betterment Asia Limited
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Benefits offered by this job
Job summary
Betterment Asia Limited in Hong Kong is seeking a dedicated customer service associate to join our 5-day work week. This non-sales role offers a stable desk job with monthly salary between HK$16,000 and HK$20,000, plus a 14-month guaranteed salary, bonus, medical, and transportation allowance.
Ideal candidates have an associate degree or higher, at least three years in hospitality or customer service, and experience with luxury residential or hotel environments.
Qualifications
- 3 years' relevant experience in hospitality or customer service.
- Experience in luxurious residential / hotels.
- Residential handover and customer services.
- 24-hour customer service hotline (On Shift).
- Experience in Customer Service or Hotline Support.
- To provide premium customer and counter services.
- Handle enquiries and complaints with VIC customer.
- Basic computer literacy with proficiency in standard office software.
- At least one year of relevant carpark / call centre experience.
Responsibilities
- Provide premium customer and counter services.
- Handle enquiries and complaints via hotline.
- Coordinate with departments for seamless guest experience.
- Support 24-hour customer service operations.
Skills
Education
Job description
Betterment Asia Limited in Hong Kong is seeking a dedicated customer service associate to join our 5-day work week. This non-sales role offers a stable desk job with monthly salary between HK$16,000 and HK$20,000, plus a 14-month guaranteed salary, bonus, medical, and transportation allowance.
Ideal candidates have an associate degree or higher, at least three years in hospitality or customer service, and experience with luxury residential or hotel environments.
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