Customer Care Supervisor — Lead Service Excellence

Aspire Lifestyles; Hong Kong; On-site; HKD 220,000 - 380,000; Full time

Benefits offered by this job

Group medical insurance

Discretionary Bonus

Paid annual leave

Birthday leave

Job summary

Aspire Lifestyles in Hong Kong is seeking a Customer Service Supervisor to assist the Team Leader in daily operations across phone, live chat, and email channels. You will guide case handling, monitor quality, and support the team to achieve service targets.

The role emphasizes training new teammates and staying updated on processes. Fluency in English, Cantonese and Mandarin is highly preferred, with immediate availability being a plus.

Qualifications

• Proven experience in customer service with at least 2 years in a supervisory role.
• Strong multitasking and time-management skills in a fast-paced environment.
• Excellent problem-solving abilities and a proactive, can-do attitude.

Responsibilities

• Assist Team Leader in managing daily operations across service channels.
• Provide advice and support on case handling and next actions.
• Review and evaluate service quality and team effectiveness.
• Offer solutions for disputes and compliance handling.
• Train teammates through on-the-job training.
• Stay updated on new programs and procedures and support the team.

Skills

Customer service

Team supervision

CRM (Salesforce)

Multitasking

Communication

Tools

Salesforce

Job description

Aspire Lifestyles in Hong Kong is seeking a Customer Service Supervisor to assist the Team Leader in daily operations across phone, live chat, and email channels. You will guide case handling, monitor quality, and support the team to achieve service targets.

The role emphasizes training new teammates and staying updated on processes. Fluency in English, Cantonese and Mandarin is highly preferred, with immediate availability being a plus.