Customer Care Advisor / Senior Customer Care Advisor

Aspire Lifestyles (HK) Limited; Hong Kong; On-site; HKD 167,000 - 279,000; Full time

Benefits offered by this job

Structured training

Medical insurance

Discretionary bonus

Birthday leave

Double pay

Career progression

Job summary

Aspire Lifestyles (HK) Limited is a premier concierge and lifestyle services provider seeking a Customer Care Advisor to deliver exceptional service to premium clients through phone, live chat and email. The role emphasizes creating memorable experiences and tailored recommendations in travel, hotel, dining, and entertainment.

You will engage with international contacts, maintain a high-quality client experience, and participate in a fast-paced, shift-based environment to support loyalty and

Qualifications

• Proven experience in customer service or call center is preferred.
• Strong communication skills in English, Cantonese, and Mandarin.
• Willing to work on shifts including weekends and public holidays.
• Experience with luxury brands or hospitality is an advantage.

Responsibilities

• Provide high-quality personal customer services via phone, live chat and email.
• Understand customer needs and offer tailored travel, hotel, dining and lifestyle arrangements.
• Deliver comprehensive, one-stop solutions to strengthen engagement.
• Stay informed about lifestyle trends to ensure best-in-class experiences.
• Handle ad-hoc projects as assigned.

Skills

Customer service

Multitasking

Communication

English proficiency

Cantonese

Mandarin

Job description

Customer Care Advisor / Senior Customer Care Advisor

Are you passionate about delivering exceptional service and creating memorable experiences?This is an amazing opportunity to join Aspire Lifestyles (a subsidiary of International SOS), the world's largest premium concierge and affluent service provider. The Aspire Lifestyles delivery model assists companies and some of the world’s most premier brands to drive loyalty and create value in their customer portfolios.

Why Join us:

Positive and encouraging work environment

Your Role:

Provide high-quality personal customer services and maintain a positive experience with premium customers in a professional manner by multi-channel services such as phone, live chat and email

Understand the needs of customers and provide tailored recommendations and services, including but not limit to travel planning, hotel & car arrangement, dining & entertainment reservations or other lifestyle enquiries from customers

Deliver comprehensive, one-stop solutions to strengthen customer engagement

Stay informed about the lifestyles news and trends to ensure customer receive the best-in-class experiences

Other ad-hoc projects as assigned

Ideal Candidate Profile:

Proven experience in customer service or call center environment, luxury brands or hospitality industry is an advantage

Ability to multitask and manage time effectively in a fast-paced environment

Strong problem-solving skills and a proactive attitude

Firsthand city knowledge of local events and ability to spot trends nationwide

Experience working directly with international contacts for the fulfillment of reservations

Passion for travel, lifestyles experiences, and providing exceptional service

Strong communication and customer service skills

Good command in spoken and written English, Cantonese and Mandarin

Available to work on shifts including weekends and public holidays

More experience will be considered for Senior Customer Care Advisor

We offer:

• Structured training programme
• Comprehensive on-the-job and continuous training
• Rotating shift pattern with 5-day work per week (from Monday to Sunday, including public holidays), between the hours of 7:30am and midnight
• Competitive salary package with monthly incentive bonus
• Double Pay
• Discretionary Bonus
• Additional leave such as birthday leave
• Group medical insurance (including spouse and children, if applicable)
• Career with a clear progression path

We are an equal opportunity employer. We value a diversified workplace and applications are welcome from all qualified candidates.

The information provided by job applicants will be treated in strictly confidential and used for recruitment-related purposes only.

The best stories are told by those who have lived the experience. Our mission is to inspire and delight your customers by making amazing stories happen every day. Stories they can share with their friends, family and colleagues. Stories that reinforce the value of your brand.

Aspire Lifestyles is a Concierge industry pioneer with nearly 30 years of experience designing and managing high-performance Concierge programs for the world’s most prestigious brands and their high-value customer and employees.

Join us and embark on a unique journey to exceed customers’ expectations and grow with us!