Associate, IT User Support *

Crédit Agricole SA; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Crédit Agricole CIB in Hong Kong is seeking an experienced IT Helpdesk Analyst to provide frontline technical support to end users under the Employee Referral Program. Responsibilities include troubleshooting PC hardware, printers, and software; supporting networks, Active Directory, DNS, MS Exchange & MS SQL; and coordinating with 2nd/3rd line teams and vendors.

The role requires 6–10 years of relevant experience, ability to work in shifts, and fluency in English, Mandarin and Cantonese; a

Qualifications

• At least 7 years of experience in technical support including network administration and system operations.
• Front office and Private Banking support experience is a plus.
• Fluent in English, Mandarin and Cantonese.
• Willingness to work in shift roster, on-call, weekends and public holidays.

Responsibilities

• Troubleshoot PC hardware, printers and software; escalate to 2nd/3rd level IT support or vendors.
• Install and support computer tasks such as network, systems, printers, IPT, software and hardware.
• Provide dealerboard and daily office automation system support.
• Perform IT helpdesk functions by answering support calls in shifts.
• Follow-up on user purchases and service subscriptions; maintain IT inventory and documentation.

Skills

Communication skills

Independent / Team player

Shift / On-call support

Problem solving

Education

Bachelor's Degree or equivalent

Diploma or above in Computer Science

Tools

Active Directory

DNS

MS Exchange

MS SQL

Job description

** This position will be under the Employee Referral Program in Hong Kong.

Summary
Provide technical support to end users.

Key Responsibilities

• Troubleshoot and problem solve PC related hardware, Printer and software issues and escape support issues to 2nd level IT support or 3rd party vendors
• Provide installation and problem solving for computer related task such as network, systems, printers, IPT, software and hardware
• Provide dealerboard system support and daily office automation system support
• Perform IT helpdesk function by answering supports calls in a shift arrangement
• Follow-up on user purchase and services subscription request
• IT inventory, documentation and procedure update
• PC, LCD, printer internal relocation
• Internal video conference meeting setup and troubleshoot

Supplementary Information

In accordance with the Mandatory Reference Checking (MRC) Scheme implemented by the Hong Kong Monetary Authority (HKMA), a successful candidate for an In‑Scope Position who has held a position with an In‑Scope Institution in the past 7 years will be subject to a mandatory reference check. For more details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks .

Personal data provided by job applicants will be used strictly in accordance with the employer’s personal data policies, a copy of which will be provided immediately upon request.

Geographical area

Asia, Hong Kong

City

HONG KONG

Bachelor Degree / BSc Degree or equivalent

Diploma or above in Computer Science or related disciplines

Level of minimal experience

6-10 years

Experience

• At least 7 years of working experience in technical support including network administration work and system operations
• Front office and Private Banking support experience will be advance

Required skills

• Able to communicate effectively to different levels of users. Able to work independently, and as a team

Able to work on shift roster, on-call support, weekend and public holidays

Ideal candidate will be offered a permanent position

Technical skills required

• Proficient in market data systems and 3rd party system such as Reuters, Bloomberg, EBS, Etrali, etc.
• Solid experience in Active Directory, DNS, MS Exchange & MS SQL

Languages

Good command of spoken and written English, Mandarin and Cantonese

General information

Entity

About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group, the 10th largest banking group in the world *.

We support major companies and financial institutions in their development and the financing of their projects.

As pioneers in responsible finance, social and environmental commitments are at the heart of our activities.

Joining our teams means working in a multicultural environment, both dynamic and stimulating, where you will contribute to developing a sustainable economy.

We support employees throughout their journey: you will develop your skills and access various mobility opportunities among the diversity of our businesses in more than 30 international locations.

Our culture is built on collaboration, innovation and openness, where everyone is valued and empowered.

By working every day in the interest of society, Crédit Agricole CIB aligns with the Group values committed to diversity and inclusion and placing people at the heart of all its transformations.

All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences.

Ready to take part in our mission ?

*By balance sheet size - The Banker, Juillet 2025

Entity

About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group, the 10th largest banking group in the world *.

We support major companies and financial institutions in their development and the financing of their projects.

As pioneers in responsible finance, social and environmental commitments are at the heart of our activities.

Joining our teams means working in a multicultural environment, both dynamic and stimulating, where you will contribute to developing a sustainable economy.

We support employees throughout their journey: you will develop your skills and access various mobility opportunities among the diversity of our businesses in more than 30 international locations.

Our culture is built on collaboration, innovation and openness, where everyone is valued and empowered.

By working every day in the interest of society, Crédit Agricole CIB aligns with the Group values committed to diversity and inclusion and placing people at the heart of all its transformations.

All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences.

Ready to take part in our mission ?

*By balance sheet size - The Banker, Juillet 2025