Lead Support Analyst, FICC and EQD Applications, IT

CLSA; Hong Kong; On-site; HKD 450,000 - 750,000; Full time

Job summary

CLSA in Hong Kong seeks an experienced production support professional to join the TechOps team. The role provides Level 1–2 support for FICC and Front Office systems, including Calypso, TBricks and Imagine, to business users.

You will mentor junior staff, perform health checks across shifts, manage incidents and changes, and contribute to IT security and audits while coordinating with development and infrastructure teams.

Qualifications

• Bachelor’s degree in computer science or IT-related discipline.
• About 10 years of system support experience for Calypso or Front Office systems in Equity Derivatives or FICC.
• Solid SQL knowledge and Windows/Linux server command and shell script proficiency.
• Strong analytical, problem-solving and English communication skills; Chinese a plus.
• Willing to work morning shifts and weekend rotation.

Responsibilities

• Provide functional support on Calypso, TBricks, Imagine, and other in-house systems.
• Mentor junior team members and train new joiners.
• Perform health checks and monitor critical systems on morning/afternoon shifts.
• Incident escalation and management; handle changes from development/infrastructure teams.
• Configure monitoring rules and respond to alerts; maintain docs.
• Assist IT security, audits, and conduct BCP drills.
• Lead projects related to new system and server deployments.

Skills

SQL

Windows

Linux

Shell scripting

Server infra

Network infra

English

Chinese (adv.)

Education

Bachelor’s Degree in Computer Science / IT

Tools

Calypso

TBricks

Imagine

Job description

We are seeking for an experienced production support professional to join the TechOps team in Hong Kong. The main responsibility of the team is to provide Level 1 and Level 2 support on the FICC and EQD Front to Back Office systems including both in-house applications and vendor platforms like TBricks, Imagine and Calypso to the business users.

Key Areas Of Responsibilities

• Provide functional support on Calypso, TBricks, Imagine, and other in-house systems to users
• Mentor junior team members and provide training to new joiners in the team
• Work on morning / afternoon shifts to perform health checks and monitoring of critical systems
• Incident escalation and management
• Manage change requests from development and infrastructure teams and other configuration changes
• Configure system monitoring rules and respond to monitoring alerts
• Maintain documentation on operational procedures and technical environment configuration
• Perform BCP drills and help with IT security and audit review
• Leads projects related to new system and server deployment
• Other tasks as directed by the manager

Requirements

• Bachelor’s Degree or above in Computer Science, Software Engineering or an IT related discipline from a prestigious institution
• Around 10 years of experience in system support of Calypso or Front Office systems for Equity Derivatives or FICC products
• (candidates with less experience could be considered as 'Sr. Support Analyst')
• Good knowledge of SQL
• Proficiency in Windows and Linux server commands and shell scripts
• Good understanding of server and network infrastructure
• Proven problem-solving and analytical skills and excellent communication skills in English (Chinese speaking will be advantage)
• Very strong attention to details, able to work under pressure
• Willing to work on morning shifts (from 7am) and take turns to work on weekend