System Administrator - IT Helpdesk & Bilingual Support

Bank of China (Hong Kong) Limited; Sha Tin; On-site; HKD 180,000 - 260,000; Full time

Job summary

Bank of China (Hong Kong) Limited is seeking a Systems Administrator to join our IT Helpdesk team in Hong Kong. You will manage IT support tickets, respond to users by phone, email and ticket system, and document cases in the Ticket Logging System to ensure clear history and accountability.

The ideal candidate holds a degree in information technology or related disciplines, is familiar with MS Office, and has strong communication in English and Chinese; ITIL Foundation is an advantage and the

Qualifications

• Degree in Information Technology or related disciplines.
• ITIL Foundation is an advantage.
• Strong customer-oriented mindset with excellent communication and interpersonal skills.
• Independent, diligent and responsible, with positive attitude under pressure.
• Familiar with MS Office applications.
• Good command of English and Chinese; Mandarin is a plus.

Responsibilities

• Manage IT Helpdesk tickets in a timely manner.
• Respond to user calls via phone, email and ticket system.
• Resolve user queries and feedback quickly and effectively.
• Document cases in the Ticket Logging System.
• Adhere to company policies, guidelines and service level standards.

Skills

Customer-oriented mindset

Communication skills

Interpersonal skills

Pressure handling

Education

Degree in Information Technology or related disciplines

Tools

MS Office

Job description

Bank of China (Hong Kong) Limited is seeking a Systems Administrator to join our IT Helpdesk team in Hong Kong. You will manage IT support tickets, respond to users by phone, email and ticket system, and document cases in the Ticket Logging System to ensure clear history and accountability.

The ideal candidate holds a degree in information technology or related disciplines, is familiar with MS Office, and has strong communication in English and Chinese; ITIL Foundation is an advantage and the