Senior IT Technician / IT Technician

The University of Hong Kong; Hong Kong; On-site; HKD 180,000 - 280,000; Full time

Benefits offered by this job

Annual leave

Medical benefits

Contract-end gratuity

Job summary

The University of Hong Kong IT Services is seeking a Senior IT Technician to maintain central IT infrastructure, focusing on Microsoft-related systems and services. The role involves collaborating with HKU departments, overseeing Windows server administration, and ensuring reliable service delivery.

Qualifications include a Bachelor’s degree in IT or related field, strong English and Chinese communication, and hands-on experience with Windows/Microsoft 365 and IT service management.

Qualifications

• Bachelor’s degree in IT or related discipline.
• Excellent analytical, problem-solving, troubleshooting and communication skills.
• Good command of written and spoken English and Chinese.
• Good knowledge of IT services and applications; strong organizational and interpersonal skills.
• Self-motivated, detail-oriented, and able to multi-task.
• Relevant experience in at least one area listed.

Responsibilities

• Maintain the central IT infrastructure, especially Microsoft-related systems, servers, storage, endpoint management, Entra ID, Configuration Manager, Intune, SharePoint Server, Microsoft 365, Power Platform, Cloud and middleware.
• Oversee OS administration of departmental Windows-based servers.
• Liaise with vendors/suppliers to address user needs and support system platforms with application teams.
• Take ownership of system services to ensure smooth delivery and operations.
• Support the Service Desk on systems and related services.
• Collaborate with cross-functional teams.
• Perform other duties as assigned.

Skills

Analytical thinking

Problem solving

Troubleshooting

Communication skills

English & Chinese proficiency

Organizational & interpersonal skills

Multitasking

Education

Bachelor’s degree in IT or related discipline

Tools

Microsoft 365

Teams

SharePoint

Azure Information Protection

Intune

Microsoft Endpoint Configuration Manager

Power Platform

VDI platforms (Sangfor aDesk / Omnissa Horizon)

Sangfor aDesk

Alibaba Cloud DingTalk / Tencent WeCom / BytePlus Lark

Microsoft SQL Server Always-On Cluster

Job description

Senior IT Technician / IT Technician for the Systems Team in the Information Technology Services (Ref.: 537795)

Information Technology Services (ITS) provides central IT services to support the University’s teaching, learning, research and administrative activities. ITS is transforming its organization to support its strategic development and adoption of new technologies. Information about ITS can be obtained at https://www.its.hku.hk/.

The Role

The appointee will be expected to:

• maintain the central IT infrastructure, especially Microsoft-related systems, servers, storage, endpoint management, Microsoft Entra ID, Microsoft Endpoint Configuration Manager, Intune, SharePoint Server, Microsoft 365, Power Platform, Cloud and middleware to provide support to the University’s applications and services;
• work closely with other HKU departments and oversee the Operating System administration of departmental servers, mainly on Windows-based servers;
• liaise with and manage system vendors/suppliers on major services, enhancement or new services to address users’ needs and support the system platforms of business applications in close liaison with application teams/owners;
• take ownership of system services to ensure smooth transition in service delivery and operations;
• support the Service Desk on systems and related services;
• collaborate with cross-functional teams; and
• perform other duties as assigned.

Qualifications and Qualities

Applicants should possess a Bachelor’s degree in IT or a related discipline, with at least 1 year of relevant experience. They should have excellent analytical, problem-solving, troubleshooting and communication skills; a good command of written and spoken English and Chinese; good knowledge of IT services and applications; and good organizational and interpersonal skills. They should also be self-motivated, attentive to details, and capable of multi-tasking.

Applicants should have relevant experience in at least one of the following areas:

• Windows Server OS, application server/infrastructure, maintaining network, system and application infrastructure and security;
• Microsoft 365, Teams, SharePoint and Azure Information Protection;
• Virtual Desktop Infrastructure (VDI) platform such as Sangfor aDesk or Omnissa Horizon;
• Collaboration suites such as Alibaba Cloud DingTalk, Tencent WeCom or BytePlus Lark;
• Microsoft Power Platform;
• Possession of any one of the following would be an advantage:
• hands-on experience with Microsoft Endpoint Configuration Manager and Microsoft Intune;
• knowledge of and experience with Microsoft Power Automate;
• hands-on experience with the PaperCut printing system;
• hands-on experience with Microsoft SQL Server Always-On Cluster;
• basic Linux OS administration skills;
• basic knowledge of AI tools for automating daily system administration tasks;
• experience in or knowledge of the administration of China-based software platforms including Sangfor aDesk, Alibaba Cloud DingTalk, Tencent WeCom or BytePlus Lark.

Applicants with less experiencemay be considered for appointment as IT Technician.

What We Offer

The appointment will be made on fixed-term full-time contract for 2 years and commence as soon as possible with the possibility of renewal subject to satisfactory performance. A highly competitive salary commensurate with qualifications and experience will be offered, together with contract-end gratuity and University contribution to a retirement benefits scheme, totaling up to 10% of basic salary. Other benefits include annual leave and medical benefits.

The University is an equal opportunities employer and
is committed to equality, ethics, inclusivity, diversity and transparency