Senior IT Support Engineer - Endpoint & ITSM Lead (Asia)

100101 Johnson Electric Industrial Manufactory Limited; Hong Kong; On-site; HKD 400,000 - 640,000; Full time

Job summary

Johnson Electric Group is seeking a Senior IT Support Engineer for Asia, based in Hong Kong. You will manage a small team of outsourced IT specialists and serve as escalation point for workplace IT across Asia offices.

You will perform endpoint management, OS support, asset lifecycle, and contribute to ITIL processes. The role requires strong English and Putonghua, and hands-on experience with Windows, Intune, SCCM, and Active Directory in a enterprise setting.

Qualifications

• Bachelor’s degree in IT or related discipline required.
• 2+ years of related IT support experience.
• Fluent in English and Putonghua; other languages advantageous.

Responsibilities

• Lead a small team of outsourced IT support specialists for HK workplace services.
• Escalation point for IT support in Asia offices.
• Perform endpoint management and OS support for Windows devices and mobile devices.

Skills

IT support

Windows OS

Intune

SCCM

Active Directory

Remote desktop

Education

Bachelor’s degree in IT or related disciplines

Tools

JIRA

ManageEngine

ServiceNow

Microsoft Intune

SCCM

Remote desktop tools

Job description

Johnson Electric Group is seeking a Senior IT Support Engineer for Asia, based in Hong Kong. You will manage a small team of outsourced IT specialists and serve as escalation point for workplace IT across Asia offices.

You will perform endpoint management, OS support, asset lifecycle, and contribute to ITIL processes. The role requires strong English and Putonghua, and hands-on experience with Windows, Intune, SCCM, and Active Directory in a enterprise setting.