Senior IT Helpdesk & Network Support Specialist

Crédit Agricole CIB; Hong Kong; On-site; HKD 300,000 - 460,000; Full time

Job summary

Crédit Agricole Corporate and Investment Bank in Hong Kong seeks an experienced IT support professional to troubleshoot PC hardware, printers, and software and to provide second/third line escalation. The role covers installation, network, systems, and office automation tasks, with shift duties including on-call and weekend support.

The ideal candidate will have 7+ years in technical support, experience with front office/banking environments, and proficiency in market data systems such as

Qualifications

• Diploma or above in Computer Science or related disciplines.
• At least 7 years of working experience in technical support including network administration work and system operations.
• Front office and Private Banking support experience will be advance
• Able to communicate effectively to different levels of users. Able to work independently, and as a team
• Able to work on shift roster, on-call support, weekend and public holidays
• Ideal candidate will be offered a permanent position
• Proficient in market data systems and 3rd party system such as Reuters, Bloomberg, EBS, Etrali, etc.
• Solid experience in Active Directory, DNS, MS Exchange & MS SQL
• Good command of spoken and written English, Mandarin and Cantonese

Responsibilities

• Troubleshoot and problem solve PC related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors
• Provide installation and problem solving for computer related task such as network, systems, printers, IPT, software and hardware
• Provide dealerboard system support and daily office automation system support
• Perform IT helpdesk function by answering supports calls in a shift arrangement
• Follow-up on user purchase and services subscription request
• IT inventory, documentation and procedure update
• PC, LCD, printer internal relocation
• Internal video conference meeting setup and troubleshoot

Skills

IT helpdesk

Network administration

System operations

Effective communication

Shift work availability

English/Mandarin/Cantonese

Education

Diploma or above in Computer Science or related disciplines

Tools

Reuters

Bloomberg

EBS

Etrali

Job description

Crédit Agricole Corporate and Investment Bank in Hong Kong seeks an experienced IT support professional to troubleshoot PC hardware, printers, and software and to provide second/third line escalation. The role covers installation, network, systems, and office automation tasks, with shift duties including on-call and weekend support.

The ideal candidate will have 7+ years in technical support, experience with front office/banking environments, and proficiency in market data systems such as