Senior Associate – IT Operations & Trade Floor Support

ALL-STAR AGENCY; Hong Kong; On-site; HKD 600,000 - 960,000; Full time

Job summary

ALL-STAR AGENCY in Hong Kong is seeking a Senior Associate – IT Operations & Trade Floor Support to supervise end-user technology delivery and day-to-day IT operations for business and treasury users.

The role requires hands-on endpoint and virtual‑desktop experience, strong troubleshooting, and familiarity with front-office trading technologies. You will coordinate with regional teams and external vendors to improve stability and controls.

Qualifications

• University degree in Information Technology, Computer Science, Information Systems or similar.
• 6+ years IT operations, infrastructure-support or end-user computing experience.
• 2–3 years supervising a technical-support or IT operations team.
• Hands-on experience with Windows, Microsoft 365, VMware and endpoint security.
• Familiarity with financial-market tech such as Bloomberg/Refinitiv/EBS is a plus.
• ITIL certification and English & Cantonese language skills are advantageous.

Responsibilities

• Supervise End User Computing, trade-floor support and routine IT operations.
• Manage endpoint and virtual-desktop environments, patching and security controls.
• Provide day-to-day system support, incident resolution and escalation as needed.
• Support Treasury/trade-floor users on trading and market-data systems.
• Maintain IT asset records and lifecycle management; coordinate vendor activity.
• Assist technology projects with regional and Head Office teams.

Skills

IT Operations

Team Leadership

End-User Computing

Troubleshooting

Endpoint Security

Windows

Microsoft 365

VMware

Education

Bachelor degree in IT/CS

Job description

Join a leading international bank in Hong Kong as Senior Associate – IT Operations & Trade Floor Support. You will supervise and support the delivery of end-user technology, trade-floor support and day-to-day IT operations services, ensuring reliable, responsive and high-quality technology support for business and treasury users.

About the Role

This role is suited to an experienced IT operations professional with strong technical troubleshooting capability, hands‑on endpoint and virtual‑desktop experience, and familiarity with front-office trading technologies. You will work closely with regional and Head Office technology teams, project stakeholders and external vendors to maintain stable operations, strengthen technology controls and deliver system and service improvements.

Key Responsibilities

• Support the Team Head in supervising End User Computing, trade-floor support and routine IT operations, ensuring timely, effective and high-quality technical services for business users.
• Manage endpoint and virtual-desktop environments, including patch management, cyber-hygiene activities, system-management tools and controls across Microsoft Windows, Microsoft 365 and VMware platforms.
• Perform day-to-day system operations, maintenance, technical support and troubleshooting, resolving incidents efficiently and escalating complex issues where necessary.
• Provide supervisory-level support to Treasury and trade-floor users, covering Bloomberg, Refinitiv/LSEG, EBS, dealer boards and other Head Office trading or market-data systems.
• Maintain accurate IT hardware and software asset records, oversee inventory controls and support the management of IT equipment throughout its lifecycle.
• Support technology projects, system implementation, ongoing enhancement and vendor-managed activities, working with APAC regional teams, Head Office, Project Governance and external service providers.

Requirements

• University degree in Information Technology, Computer Science, Information Systems or another relevant discipline.
• At least 6 years of IT operations, infrastructure-support, end-user computing or technical-support experience within a sizeable organization; banking or financial-services experience is strongly preferred.
• At least 2–3 years of experience supervising a technical-support, IT operations or service-delivery team.
• Strong hands-on experience supporting desktop applications, virtual-desktop infrastructure, endpoint security and management tools, including Microsoft Windows, Microsoft 365 and VMware.
• Practical experience supporting financial-market and treasury technologies, such as Bloomberg, Refinitiv/LSEG, EBS, dealer boards or similar trading systems.
• Good knowledge of ITIL processes and technology controls, with strong communication and stakeholder-management skills; ITIL, CCNA or MCITP certification and fluency in English and Cantonese are advantageous.